FAQs at Quito (UIO) airport

The Aeroservicios is an executive bus that for 8 USD covers the journey from the airport to the city of Quito. A less comfortable option, although cheaper, is to use the public bus (2 USD each way)

The fee varies between 25 and 35 USD. Uber and Cabify are available for a similar rate, although the stop next to the entrance to the terminal is exclusively for taxis, so you must coordinate the meeting point with the driver.

As a first requirement, you will need to have an accommodation reservation for every day that you are going to be on the island, in addition to the roundtrip plane ticket. Also during the check-in process, you must complete an entry form to the islands. Then you must go to the office of the Governing Council of the Galapagos Special Regime (located inside the airport – 5 am to 12 am) to deliver the form. There they will also check your luggage to make sure you are not carrying any of the restricted products (water, animal and vegetable derivatives, etc.). After the check, you will get the transit card by paying 20 USD (card or cash.

Once, landed at the Seymour Galapagos Airport, collect suitcases and pass the passport control, you must pay the National Park Entrance Fee in cash. Non-resident foreign tourists 100 USD (under 12 years old 50 USD) – Foreign non-resident tourists, but from one of the countries belonging to the Andean Community of Nations or Mercosur 50 USD (under 12 years old 25 USD). Non-resident foreign students or teachers registered 25 USD. For nationals or foreigners residing in Ecuador (USD 6 and USD 3 under 12 years old)

The SIM Store is located in the Quito Airport Center shopping area, 2nd floor, and in the public arrivals hall and the international pre-boarding area, Wifi To Go and Smartphone Soluciones.

There are several services available 24 hours, among which are some shops, duty free, gastronomic options and cafeterias, as well as VIP lounges and luggage storage service to make your wait more comfortable and worry-free. If your wait is very long, you can consider resting at the Wyndham Quito Airport, located steps from the terminal building. In addition, there are many options for booking nearby

In the public Arrivals hall you can find BAGPARKING, which provides luggage custody service and is available 24 hours a day.

If your luggage is lost inside the Airport, you should check with the Airport Security Office at (593-2) 395-4260 ext. 2101. EPMSA offices are located at the entrance to the Administrative Area (Level 1) of the Passenger Terminal, through the entrance door to the Administrative Area.
If, on the other hand, your belongings or luggage was lost during your flight, you should go to the airline’s counter, in the Arrivals hall.

Both the National or International pre-boarding lounges have free access.

Global Exchange has a currency exchange service in the Public Departures Hall, International Arrivals and Public Arrivals Hall.

The Airport Medical Center takes care of medical emergencies; It is a service granted to the Hospital de los Valles. Tel (593-2) 395-4200 ext. 2708.

The costs of the transfer as well as the medical attention are the responsibility of the passenger. If the passenger has already been checked by the airline or something happens to him in the boarding or disembarking process, the airline is responsible for assisting him but not for covering the expenses.

On the other hand, MedicalVip offers a comprehensive service to its patients, within its Medical Center located in the Quito Airport Center, in front of the Mariscal Sucre Airport terminal, floor 2. Cash and credit cards are accepted.

The terminal has entrance ramps from the outside designed to provide accessibility to people with special needs. It also has escalators and large elevators, toilets, drinking fountains and sinks adapted for passengers in wheelchairs. Both the accesses to elevators and bathrooms are marked with the Braille system.