COVID-19: those passengers with a scheduled flight are advised to review the itinerary or flight status, as flight cancellations between some countries are occurring for an indeterminate time.

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Helpfull Tips » Claims

When the passenger has been found not satisfactorily complied with the conditions of his contract such as transport, delays, loss or damage to baggage, schedule changes, poor quality service, unplanned stops, among others, can write a letter of complaint or use for this complaint forms that airlines provide to their passengers.