São Paulo Guarulhos airport (GRU)

São Paulo/Guarulhos International Airport - Governador André Franco Montoro (GRU), also known as Cumbica Airport, was inaugurated on January 20, 1985. It is Brazil’s most important airport in terms of air traffic and one of the main connection hubs in South America, operating destinations in the Americas, Europe, the Middle East, Africa, and Asia.

Official Website: gru.com.br

Phone: +55 11 2445-2945

Social Media:

Terminals

The airport operates three passenger terminals, all open 24 hours:

• Terminal 1: Used exclusively by Azul for domestic flights.
• Terminal 2: The largest terminal, operating domestic flights and international flights within Latin America.
• Terminal 3: Primarily dedicated to intercontinental and long-haul flights.

Terminal Connections: There is a free shuttle bus service connecting Terminal 1 with Terminals 2 and 3 (and the CPTM train station), running approximately every 15 minutes between 4:00 am and 12:00 am. In addition, Terminals 2 and 3 are connected by an internal pedestrian walkway at the departures level.

Annual Traffic (2024): 43.6 million passengers.

Information Points

General information counters are available 24 hours a day and are located in the arrivals and departures areas of Terminals 2 and 3, providing assistance to passengers.

There is also a tourist information office in the arrivals hall of Terminal 2, available from 7:00 am to 10:00 pm.

 Location

The airport is located in the municipality of Guarulhos, 25 km (18 miles) northeast of the city of São Paulo.

Parking services at São Paulo Guarulhos airport (GRU)

The airport offers official parking lots that provide surveillance, theft/fire insurance, and 24-hour assistance services. The spaces are located next to the terminals and are categorized for short- and long-term stays.

Types of Parking

• Premium / Parking Garage: This is the most convenient and fastest option. It is a covered area located in the parking garage building, with direct pedestrian access to Terminals 2 and 3. Valet Parking service is available.
• Standard: Offers lower-cost outdoor spaces located near Terminals 1 and 2.
• Flex: A budget-friendly parking option with spaces in the Parking Garage building and Terminal 3 area, considered a versatile choice for longer stays.

All parking lots have reserved spaces for passengers with reduced mobility and other priority groups.

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Facilities for passengers with special needs

Guarulhos Airport is equipped to ensure accessibility and comfort for passengers with reduced mobility or special needs. Its facilities comply with Brazilian accessibility regulations, offering access ramps, elevators with Braille signage, adapted telephones, dedicated restrooms, and accessible walkways between terminals.

Airline Assistance

Special assistance is a right and responsibility of the airlines. This includes accompaniment from check-in to boarding, as well as assistance during disembarkation and baggage claim.

Advance Notice: You must contact your airline at least 48 hours in advance of your flight to request wheelchairs, accompaniment, or to inform them about traveling with guide dogs or medical equipment.

Invisible Disabilities (Cordão de Girassol)

GRU has adopted the international Hidden Disabilities Sunflower program. This identifier allows airport staff to discreetly recognize passengers with non-visible disabilities (such as autism, anxiety, or dementia) who may require more time, patience, or additional assistance during airport procedures.

Where to request it: You can pick up the lanyard for free at the information counters.

Parking

All airport parking lots have reserved spaces for people with disabilities, located near terminal entrances and elevators. To use them, it is necessary to display the official disability parking permit on the vehicle’s windshield.