FAQs
Sao Paulo (CGH) airport

There is no direct metro line serving the terminal. The most common option is to take a municipal bus (SPTrans) connecting to São Judas Station (Line 1 - Blue) or Moema Station (Line 5 - Lilac). From there, you can continue to downtown São Paulo or Paulista Avenue. To use these services, you will need a Bilhete Único transit card or QR code tickets purchased through the official transit apps.

The designated pickup area for rideshare services (Uber, 99) is located on the Lower Level (Basement), in the clearly marked curbside pickup zone. Drivers may only drop off passengers on the Upper Level. Fares to downtown vary depending on demand.

Yes. The airport offers free, unlimited Wi-Fi throughout the terminal via the official Aena Brasil network. Simply complete a quick registration when connecting your device.

You can use the Airport Bus Service, which provides regular shuttle service between both airports. In addition, GOL and LATAM offer complimentary shuttle buses exclusively for passengers with confirmed connecting flights. Boarding points are located on the Lower Level, south wing.

Yes. Congonhas Airport features accessible infrastructure, including ramps, elevators, accessible restrooms, and Braille signage. Ambulift vehicles are available for boarding and deplaning at remote stands. Wheelchair assistance should be requested through your airline at least 48 hours before departure.

The terminal remains open 24 hours a day for passengers, but flight operations are suspended between 11:00 pm and 6:00 am due to local noise regulations. During this period, most shops and VIP lounges are closed.

Yes. Malex operates self-service luggage lockers located on the Lower Level (Basement), south wing. The service is available 24 hours a day.

Several VIP lounges (Advantage, Ambaar, Bradesco, and W Premium) are available both landside and airside, offering Wi-Fi, snacks, and coworking areas. For overnight stays or longer rest, hotels located across from the terminal and connected by the pedestrian bridge are a better option.

Visit the Achados e Perdidos (Lost and Found) office operated by Aena Brasil, located on the first floor of the Central Hall. It is open during business hours. You can also report lost items by email at [email protected]. If the item was left on board an aircraft, contact your airline directly.

Yes. A Droga Raia pharmacy is located in the terminal's Central Hall. Its operating hours generally follow the airport's peak hours and it usually closes overnight.