FAQs at (CGH) airport

Answers to the Frequently Asked Questions about São Paulo Congonhas airport (CGH)

São Paulo Congonhas airport (CGH)

Frequently asked questions of passengers at São Paulo Congonhas airport

How to get to São Paulo's old town by public transport?

There is no direct bus from the airport to downtown. You can take the bus line 609-J-10 (or taxi or app) to the closest metro station (São Judas) Blue Line 1. From there, you can take the subway towards Tucuruvi, and get off at São Bento station (20 minutes) in São Paulo's old town. The integration ticket between the bus and metro costs R$ 7.65 reais. 

Where to wait for Uber and 99?

The meeting point for ridesharing apps is on the lower floor (basement), intended for passenger departures leaving the airport. Estimated fare to downtown São Paulo. Between R$ 22.00 and R$ 29.00.

Is there free internet access?

Boingo Wireless offers free Wi-Fi at the terminal. 

How to get from Guarulhos airport to Congonhas?

The Airport Bus Service shuttle service (R $ 39.00) connects Congonhas airport with Guarulhos. In turn, GOL and LATAM offer transfer services to their passengers in connection with Cumbica Airport (GRU). Stop is located in the lower floor, south side of the terminal. 

Is the airport accessible to the disabled?

Congonhas Airport offers facilities for people with disabilities or reduced mobility. Boarding bridges (fingers) that make the connection between the passenger terminal and the aircraft, allowing passengers to board or exit through a covered, ventilated and safe place. Ambulift : it is a vehicle adapted with a lifting platform that performs the boarding and landing of people with disabilities or with reduced mobility. In addition, there are also wheelchairs. It is advisable to coordinate with your airline at least 48 hours before your flight. 

Is it open 24 hours a day?

While the airport is open 24 hours (there is a starbucks all night), most services close after 10 pm and reopen from 6 am, matching flight schedules. 

It is possible to find a space to rest or work inside the airport.?

Any passenger with Brazilian citizenship can pick up their passport (Emergency or Urgency) at the headquarters of the Federal Police - tel (11) 5090-9046) at Congonhas airport. To start the procedure, you must access the Federal Police website, and look for the passport option. 

What to do in case of loss of valuables or luggage?

In case of loss of documentation or belongings inside the terminal, you must contact the Lost and Found section on the first floor of the passenger terminal and is open daily from 6 am to 11 pm Tel (11) 5090-9013. If your luggage or personal effects were lost or damaged during the flight, you should contact your airline. 

Is there a luggage storage service?

The luggage storage service is provided by the company Malex. Opening hours: 6 am to 11 pm and the price starts at R$ 40 per day. The lockers are located in the lower floor of the south side, on the same floor from where buses and ridesharing apps leave. Tel (11) 5090-9836. 

How much does it cost to park in Congonhas?

From R$ 39.90 per day and R$ 90 for the entire weekend (3 pm Friday to 3 pm Monday). Prices vary depending on the type of vacancy you are looking for and the period of time you will need to leave your car. 

Are there banking services at the airport?

There are banking services from Banco Santander in the Central Hall on the 1st floor. Hours: Monday to Friday, from 10 am to 4 pm (except holidays and optional points) Tel: (11) 5091-5877. In addition, there are ATMs in the Central Underground Lounge. 

It is possible to find a space to rest or work inside the airport.?

The best option is to make use of one of the airport's VIP lounges. They provide a comfortable space for work and relaxation, with wi-fi, snacks, infusions and drinks. 

Are there pharmacies?

There is a Droga Raia pharmacy in the public area (from 6:00 to 23:00).


Worldwide situation. General considerations
Due to the advancement of vaccination worldwide, documentation and testing restrictions have been eliminated in many countries. In fact, in some countries, by presenting the complete vaccination certificate against Coronavirus, RT-PCR or antigen test results are no longer required, nor is a health affidavit form. In other cases, such as Mexico, some countries in Latin America and Europe, they do not require a vaccination certificate either.
However, we insist once again, that in the situation of constant changes, it is always important to ask and arrange details with the airline and, if necessary, with the São Paulo Congonhas airport (CGH) as well as, in the case of international flights, with the embassy or consulate near the final destination, and also with the countries involved for connecting flights, if any.

Latest updates: March 24, 2023

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