FAQs
Istanbul (IST) airport

The fastest option is the M11 Metro line, which connects the airport with Gayrettepe station in about 30 minutes, where you can change to the M2 line towards Taksim Square. Another excellent option is the Havaist buses, which offer direct and comfortable services to tourist areas such as Taksim, Sultanahmet and Beşiktaş 24 hours a day.

Yes, the airport offers free and unlimited Wi-Fi. You can connect in two ways: by receiving a code via SMS on your mobile phone or by scanning your passport at the Wi-Fi Kiosks located throughout the terminal to obtain a printed code.

In the Arrivals hall (public area) you will find official shops of the main Turkish operators: Turkcell, Vodafone and Türk Telekom. These outlets are open 24 hours a day and offer plans specifically designed for tourists, including data and calls.

Yes, there are Baggage Storage offices and automatic lockers operating 24/7. They are located on the Arrivals level (near the domestic arrivals exit) and on the Departures level (behind the check-in counters). Prices vary depending on the size of the luggage and the storage duration.

You have three main options: the free Nap Zones with reclining seats in the boarding area; the private IGA Sleepod cabins (hourly rental) near gates C, D and E; or the YOTELAIR hotel, which has rooms both in the public area and in the international transit zone.

For items lost in the terminal, you should go to the Lost and Found office located on the Departures level or complete the official online form. If you left something on the aircraft, you must contact your airline directly.

Yes, the airport has outdoor smoking terraces after security control. There are 13 terraces in the international departures area and 2 in the domestic area, all clearly signposted.

You will find Global Exchange bureaux open 24 hours a day on the arrivals and departures levels. In addition, there are ATMs from banks such as Ziraat Bank, İşbank and Garanti throughout the terminal that accept international cards.