FAQs at (MAD) airport

Answers to the Frequently Asked Questions about Madrid Barajas airport (MAD)

How to get to Madrid old town by public transport?

The C1 and C10 trains link the airport with the Atocha-RENFE transport interchange, very close to the main museums, such as: Museo del Prado, Museo Reina Sofía and Museo Thyssen-Bornemisza. They also go to Atocha (single ticket: €2.60). The Express Line bus also goes to Atocha (single ticket: €5.00). With the metro, you can get to the Nuevos Ministerios Station and from there make a connection with line 10 to reach the central stations of Tribunal and Plaza España (€6.00).

Where to wait for your Uber or Cabify?

The meeting points with your car are:
- Parking P1 (Terminal 1).
- Parking express arrivals (Terminal 2).
- Module B, upper floor, and module D, floor 0 (Terminal 4).
Rates: from €25.00 to old town Madrid.

Is there free Wi-Fi service?

There is a free service offered by the Aena airport concessionaire when connecting to the AIRPORT FREE WIFI AENA network. It is possible to register by e-mail, Facebook, LinkedIn or Aena Club Cliente. Access is agile and without codes, and allows the registration of several devices by the user.

Where to get a SIM card?

The stores Betelphone and La Casa de las Carcasas have SIM cards, phone cards and internet service. They are located on the ground floor of Terminal 1 and on the second floor of Terminal 4, respectively.

How to get from one terminal to another?

The Adolfo Suárez Madrid-Barajas airport has a free bus that connects terminals T1 and T4 every 5-20 minutes, 24 hours a day. There is also a shuttle that connects terminals 1 and 4 Satellite by request and minibuses that serve as transport in the parking areas.

What to do in case of a long layover?

There are many shops and duty-free (most operate from 6:00 am to midnight), restaurants, breweries, taperías and coffee shops (some available 24 hours a day), as well as vending machines for drinks and sandwiches in all terminals. The airport also has VIP lounges (some open 24 hours), which are a great option for a connecting flight, a cancelled flight, an early morning check-in or a breakfast, buffet lunch, snacks, drinks and a relaxed atmosphere for rest or work. In addition, there are the Air Rooms on Floor -1 of Terminal 4, which are rooms to spend the night, or during the day (maximum 6 hours) and with showers available.

There are also work desks with plugs in the boarding areas of T4 and T4 Satellite, and the baggage claim area of T4.

What to do in case some of your belongings are lost?

For lost luggage, you must contact your airline or go to their counter at the airport. Some such as Iberia, or the GroundForce or WFS firms, attend the claim of several airlines. In case of losing any belongings inside the terminals, go to the lost property offices, in the Arrivals Hall of terminals 1 (Tel +34 913 936 119) and 4 (Tel +34 917 466 439), from 7:00 am to 10:00 pm. E-mail: [email protected].

Is there any luggage service?

The luggage storage service is available in front of hall 2 of Terminal 1 (Tel +34 913 936 938 - 5:00 am to 10:00 pm), on floor 1 of Terminal 2 (Tel +34 913 544 385 - 8:00 am to 8:00 pm) and in the Arrivals Hall of Terminal 4 (Tel +34 917 466 065 - 5:00 am to 11:00 pm). Rates from €6.00 (up to two hours).

Does it have currency exchange and banking services?

There are several currency exchange counters in terminals T1, T3, T4 and T4S (some operate 24 hours). There are also ATMs located in the check-in areas. For its part, BANKIA bank has branches in the billing area of T4 (Floor 2) and at the exits of T2 (Floor 1).

Where to request a VAT refund?

The refund of the tax to non-EU residents (Tax Refund) for their purchases in Spain can be requested at the Civil Guard offices (T1 billing, T4 departures and T4S boarding) or at electronic visa machines (DIVA screens) located in the airport check-in areas. The exchange agencies Exact Change and Global Exchange also carry out this process.

Are there emergency medical services?

The airport has 24-hour emergency services in the Arrivals Hall of terminals 4 and 2. In T4 Satellite, it is available in boarding area M from 7:00 am to 11:00 pm. Tel: +34 917 466 112 (only for emergencies).

There are also defibrillators distributed in 75 Heart Rescue Points that are intended to help users in the event of cardiac arrest.

How to request assistance in case of reduced mobility or disability?

For passengers with reduced mobility, the airport has a free assistance service. Request assistance at least 2 and a half hours in advance, although to guarantee the service, it is recommended at least 48 hours before the departure of your flight. To request assistance, call Tel +34 913 211 000 (available 24 hours a day) or click here.

Are there assigned spaces for nursing and baby changing facilities?

The airport offers a children's play area for children from 0 to 6 years old and an infant room for breastfeeding and changing babies' diapers or putting them in a crib. All children must be accompanied by a dependent adult. These zones are in the T2 and T4 boarding areas from 8:00 am to 8:00 pm.

There are also games rooms in the boarding areas of all terminals and free pushchairs for babies in the boarding areas.

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Latest updates: May 31, 2023

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