FAQs at Madrid
Answers to the Frequently Asked Questions about Madrid Barajas airport (MAD)
Madrid Barajas airport (MAD)
How to find cheap flights?
How to get from the airport to the centre of Madrid by public transport?
The C1 and C10 trains connect the airport with the Atocha-RENFE transport interchange, very close to the main museums, such as the Prado Museum, the Reina Sofía Museum and the Thyssen-Bornemisza Museum. They also go to Atocha (single ticket: €2.60). The Línea Exprés bus also goes to Atocha (single ticket: €5.00). The metro takes you to Nuevos Ministerios station, and from there you can combine with line 10 to reach the central stations of Tribunal and Plaza España (€6.00).
Where to wait for an Uber or Cabify?
The meeting points are:
- Parking P1 (Terminal 1).
- Parking express arrivals (Terminal 2).
- Module D, floor 4, car park P4 (Terminal 4).
Fares: from €25.00 to the centre of Madrid.
Is there free Wi-Fi access?
There is a free service offered by the airport concessionaire Aena when you connect to the AIRPORT FREE WIFI AENA network. You can register by e-mail, Facebook, LinkedIn or Aena Club Cliente. Access is fast and without codes, and allows the user to register several devices.
Where to buy a SIM card?
The stores Betelphone
and La Casa de las Carcasas
have SIM cards, phone cards and internet service. They are located on the ground floor of Terminal 1 and on the second floor of Terminal 4, respectively.
How to move between terminals?
Adolfo Suárez Madrid-Barajas airport has a free shuttle bus that connects terminals 1 and 4 every 5-20 minutes, 24 hours a day. There is also a bus that connects terminals 1 and 4 Satellite on request and minibuses that serve as transport in the parking areas.
What to do in case of a long layover?
There are many shops and duty-free stores (most operate from 6:00 am to midnight), restaurants, brasseries, taperias and cafes (some available 24 hours a day), plus vending machines for drinks, sandwiches and snacks in all terminals.
The airport also has VIP lounges (some open 24 hours a day), which are a great option for a connecting flight, a cancelled flight, early morning check-in or breakfast, buffet meals, snacks, drinks and a relaxed atmosphere for rest or work. There are also Air Rooms on level -1 of Terminal 4, which are rooms for overnight or daytime use (maximum 6 hours) with showers available.
There are also work desks with power sockets in the boarding areas of T4 and T4 Satellite, and the baggage reclaim area of T4.
What to do in case of lost luggage or belongings?
For lost luggage, you should contact your airline or go to their counter at the airport. Some, such as Iberia, GroundForce or WFS, deal with the claims of several airlines. If you lose any belongings inside the terminals, go to the lost property office in the Arrivals Hall of terminals 1 (Tel +34 913 936 119) and 4 (Tel +34 917 466 439), from 7:00 am to 10:00 pm. E-mail: [email protected]
Is there a left-luggage service?
The luggage storage service is available in front of hall 2 of Terminal 1 (Tel +34 913 936 938 - 5:00 am to 11:00 pm), on floor 1 of Terminal 2 (Tel +34 913 544 385 - 8:00 am to 8:00 pm) and in the Arrivals Hall of Terminal 4 (Tel +34 917 466 065 - 5:00 am to 11:00 pm). Rates from €9.00 (up to two hours).
Does it have currency exchange and banking services?
There are several currency exchange desks in terminals 1, 3, 4 and 4S (some operate 24 hours a day). There are also ATMs located in the check-in areas. Bankia
bank has branches in the check-in area of T4 (floor 2) and at the exits of T2 (floor 1).
Where to apply for a VAT refund?
Tax refunds for non-EU residents for purchases in Spain can be requested at the Civil Guard offices (T1 check-in, T4 departures and T4S boarding) or at electronic visa machines (DIVA screens) situated in the check-in areas of the airport. Global Exchange
agencies also carry out this procedure.
Are there emergency medical services?
The airport has 24-hour emergency services on floor 0, in the Arrivals Hall of terminals 4 and 2. In turn, in T4 Satellite, they are available in boarding area M from 7:00 am to 11:00 pm. Tel: +34 917 466 112 (emergencies only).
In addition, there are defibrillators distributed in 75 Cardiac Rescue Points to help passengers in the event of cardiac arrest.
How to request assistance in case of reduced mobility or disability?
For passengers with reduced mobility, the airport has a free assistance service. Request assistance at least 2.5 hours in advance, although to guarantee the service is recommended at least 48 hours before the departure of your flight. To request assistance, call Tel +34 913 211 000 (available 24 hours a day) or click here
Are there spaces for breastfeeding and nappy changing?
The airport offers a children's play area for children from 0 to 6 years of age and an infant room for feeding and changing nappies or putting babies to bed in a cot. All children must be accompanied by a responsible adult. These are in the boarding areas of T2 and T4.
There are also playrooms in the boarding areas of all terminals and a free baby buggy service in the boarding areas.
Worldwide situation. General considerations
The WHO (World Health Organization) announced the end of the Coronavirus health emergency on May 5, 2023. However because the virus is still in force, it is convenient to review some tips before boarding. See current country restrictions.
Due to the advancement of vaccination worldwide, documentation and testing restrictions have been eliminated in many countries. In fact, in several countries they no longer even ask for a vaccination certificate, but still, there are a few countries that request the vaccination certificate or the affidavit of health or some antigen test or RT-PCR.
Therefore it is always important to ask and arrange details with the airline and, if necessary, with the Madrid Barajas airport (MAD)
as well as, in the case of international flights, with the embassy or consulate near the final destination, and also with the countries involved for connecting flights, if any.
See current country restrictions.
Latest updates: July 03, 2023