FAQs
Madrid
(MAD) airport
Answers to the Frequently Asked Questions about Madrid Barajas airport (MAD)
What are the terminals, contact information and location?
What are today's scheduled Departures flights?
What are today's scheduled Arrivals flights?
What are the car rental companies that are at the airport?
What services, facilities and Lounges does the airport offer?
What are the transportation services?
Can I sleep at the airport and what hotels are there?
What are the parking options?
Which are the accessibility Services and Facilities?
What airlines serve the airport?
Travel abroad? Get an eSIM
More Specific Frequently Asked Questions
To reach Madrid city centre, you have several public transport options:
- Commuter Trains (Lines C1 and C10): Connect Terminal 4 with Atocha-RENFE, Príncipe Pío and Chamartín, key points for transfers to other metro or train lines. Atocha-RENFE is very close to museums such as the Prado, Reina Sofía and Thyssen-Bornemisza.
- Express Bus Line (203): Offers a direct service from the terminals to Atocha-RENFE. At night, the terminus moves to Plaza de Cibeles.
- Metro (Line 8): Connects all airport terminals with Nuevos Ministerios station, a major interchange where you can change to line 10 to reach central stations such as Tribunal and Plaza España.
The designated meeting points for VTC vehicles (Uber, Bolt, Cabify) are:
- Terminal T1: Car park P1.
- Terminal T2: Express arrivals car park.
- Terminal T4: Car park P4, Module D, 4th Floor.
Yes, the airport offers a free and unlimited Wi-Fi service for all passengers. You can connect to the "AIRPORT FREE WIFI AENA" network and easily register via e-mail, Facebook, LinkedIn or through Aena Club Cliente. Access is quick and does not require codes, allowing the registration of multiple devices per user.
You can purchase SIM cards, phone cards and internet services at specialised shops. For example, the Betelphone shop is located in Terminal 1, and La Casa de las Carcasas in Terminal 4.
The airport provides a free shuttle bus service that connects all terminals 24 hours a day, with a frequency of between 5 and 20 minutes depending on the time. This bus is the most efficient way to travel between the different terminals.
During a long wait, the airport offers several options:
- Shopping and dining: Enjoy the wide variety of shops (including Duty Free) and dining options such as restaurants, cafés and fast food outlets, some of which are open 24 hours. There are also vending machines with drinks and snacks in all terminals.
- VIP lounges and rest rooms: You can access one of the VIP lounges (some open 24 hours) with membership or direct payment, where you will find a relaxed environment with buffet food, drinks, snacks and areas for rest or work. Air Rooms and Gettsleep rest cabins are also available in Terminal 4, offering rooms and cabins for overnight stays or short rests, as well as showers.
- Work and charging areas: You will find work tables with sockets in the boarding areas of T4 and T4 Satellite, as well as in the baggage claim area of T4.
- Lost luggage: If you have lost your luggage, you must contact your airline directly or go to their desk at the airport. Some handling companies such as Iberia, GroundForce or WFS manage claims for several airlines.
- Lost belongings: In case you lose any belongings inside the terminals, go to the lost property offices. They are located in the arrivals hall of Terminals 1 and 4. Both operate from 7:00 am to 10:00 pm.
Yes, the left-luggage service is available from 5:00 am to 11:00 pm in Terminals 1, 2 and 4.
Currency exchange: There are several Global Exchange currency exchange counters in Terminals 1, 3, 4 and 4 Satellite, some of them operating 24 hours.
Cash machines: Available in all terminals.
Bank branches: La Caixa has branches in Terminals 2 and 4.
The VAT refund for non-EU residents (Tax Refund) on their purchases in Spain can be requested at the customs offices (Guardia Civil) or at electronic validation machines (DIVA screens) located in the check-in areas of Terminals 1, 4 and 4 Satellite. Some exchange agencies such as Global Exchange also handle this procedure.
The airport has 24-hour emergency medical services in Terminal 4 and Terminal 2. In Terminal 4 Satellite, the service is available in the Non-Schengen boarding area from 7:00 am to 11:00 pm.
In addition, there are defibrillators located at various Cardiac Rescue Points throughout the terminals to assist in the event of cardiac arrest.
The airport provides a free assistance service for passengers with reduced mobility or disabilities. It is advisable to request this assistance at least 48 hours before your flight departure to ensure the service, although you can do so up to 2.5 hours before departure. To request assistance, you can call the Aena information line (available 24 hours) or arrange it through the official Aena website.
Yes, the airport provides breastfeeding areas and baby care rooms (feeding and nappy changing), which are located in all terminals. There are also children's play areas in the boarding zones of T2 and T4, and a free pushchair service for babies available in the boarding areas.
What are today's scheduled Departures flights?
What are today's scheduled Arrivals flights?
What are the car rental companies that are at the airport?
What services, facilities and Lounges does the airport offer?
What are the transportation services?
Can I sleep at the airport and what hotels are there?
What are the parking options?
Which are the accessibility Services and Facilities?
What airlines serve the airport?
Travel abroad? Get an eSIM
More Specific Frequently Asked Questions
To reach Madrid city centre, you have several public transport options:
- Commuter Trains (Lines C1 and C10): Connect Terminal 4 with Atocha-RENFE, Príncipe Pío and Chamartín, key points for transfers to other metro or train lines. Atocha-RENFE is very close to museums such as the Prado, Reina Sofía and Thyssen-Bornemisza.
- Express Bus Line (203): Offers a direct service from the terminals to Atocha-RENFE. At night, the terminus moves to Plaza de Cibeles.
- Metro (Line 8): Connects all airport terminals with Nuevos Ministerios station, a major interchange where you can change to line 10 to reach central stations such as Tribunal and Plaza España.
The designated meeting points for VTC vehicles (Uber, Bolt, Cabify) are:
- Terminal T1: Car park P1.
- Terminal T2: Express arrivals car park.
- Terminal T4: Car park P4, Module D, 4th Floor.
Yes, the airport offers a free and unlimited Wi-Fi service for all passengers. You can connect to the "AIRPORT FREE WIFI AENA" network and easily register via e-mail, Facebook, LinkedIn or through Aena Club Cliente. Access is quick and does not require codes, allowing the registration of multiple devices per user.
You can purchase SIM cards, phone cards and internet services at specialised shops. For example, the Betelphone shop is located in Terminal 1, and La Casa de las Carcasas in Terminal 4.
The airport provides a free shuttle bus service that connects all terminals 24 hours a day, with a frequency of between 5 and 20 minutes depending on the time. This bus is the most efficient way to travel between the different terminals.
During a long wait, the airport offers several options:
- Shopping and dining: Enjoy the wide variety of shops (including Duty Free) and dining options such as restaurants, cafés and fast food outlets, some of which are open 24 hours. There are also vending machines with drinks and snacks in all terminals.
- VIP lounges and rest rooms: You can access one of the VIP lounges (some open 24 hours) with membership or direct payment, where you will find a relaxed environment with buffet food, drinks, snacks and areas for rest or work. Air Rooms and Gettsleep rest cabins are also available in Terminal 4, offering rooms and cabins for overnight stays or short rests, as well as showers.
- Work and charging areas: You will find work tables with sockets in the boarding areas of T4 and T4 Satellite, as well as in the baggage claim area of T4.
- Lost luggage: If you have lost your luggage, you must contact your airline directly or go to their desk at the airport. Some handling companies such as Iberia, GroundForce or WFS manage claims for several airlines.
- Lost belongings: In case you lose any belongings inside the terminals, go to the lost property offices. They are located in the arrivals hall of Terminals 1 and 4. Both operate from 7:00 am to 10:00 pm.
Yes, the left-luggage service is available from 5:00 am to 11:00 pm in Terminals 1, 2 and 4.
Currency exchange: There are several Global Exchange currency exchange counters in Terminals 1, 3, 4 and 4 Satellite, some of them operating 24 hours.
Cash machines: Available in all terminals.
Bank branches: La Caixa has branches in Terminals 2 and 4.
The VAT refund for non-EU residents (Tax Refund) on their purchases in Spain can be requested at the customs offices (Guardia Civil) or at electronic validation machines (DIVA screens) located in the check-in areas of Terminals 1, 4 and 4 Satellite. Some exchange agencies such as Global Exchange also handle this procedure.
The airport has 24-hour emergency medical services in Terminal 4 and Terminal 2. In Terminal 4 Satellite, the service is available in the Non-Schengen boarding area from 7:00 am to 11:00 pm.
In addition, there are defibrillators located at various Cardiac Rescue Points throughout the terminals to assist in the event of cardiac arrest.
The airport provides a free assistance service for passengers with reduced mobility or disabilities. It is advisable to request this assistance at least 48 hours before your flight departure to ensure the service, although you can do so up to 2.5 hours before departure. To request assistance, you can call the Aena information line (available 24 hours) or arrange it through the official Aena website.
Yes, the airport provides breastfeeding areas and baby care rooms (feeding and nappy changing), which are located in all terminals. There are also children's play areas in the boarding zones of T2 and T4, and a free pushchair service for babies available in the boarding areas.
What are today's scheduled Arrivals flights?
What are the car rental companies that are at the airport?
What services, facilities and Lounges does the airport offer?
What are the transportation services?
Can I sleep at the airport and what hotels are there?
What are the parking options?
Which are the accessibility Services and Facilities?
What airlines serve the airport?
Travel abroad? Get an eSIM
More Specific Frequently Asked Questions
To reach Madrid city centre, you have several public transport options:
- Commuter Trains (Lines C1 and C10): Connect Terminal 4 with Atocha-RENFE, Príncipe Pío and Chamartín, key points for transfers to other metro or train lines. Atocha-RENFE is very close to museums such as the Prado, Reina Sofía and Thyssen-Bornemisza.
- Express Bus Line (203): Offers a direct service from the terminals to Atocha-RENFE. At night, the terminus moves to Plaza de Cibeles.
- Metro (Line 8): Connects all airport terminals with Nuevos Ministerios station, a major interchange where you can change to line 10 to reach central stations such as Tribunal and Plaza España.
The designated meeting points for VTC vehicles (Uber, Bolt, Cabify) are:
- Terminal T1: Car park P1.
- Terminal T2: Express arrivals car park.
- Terminal T4: Car park P4, Module D, 4th Floor.
Yes, the airport offers a free and unlimited Wi-Fi service for all passengers. You can connect to the "AIRPORT FREE WIFI AENA" network and easily register via e-mail, Facebook, LinkedIn or through Aena Club Cliente. Access is quick and does not require codes, allowing the registration of multiple devices per user.
You can purchase SIM cards, phone cards and internet services at specialised shops. For example, the Betelphone shop is located in Terminal 1, and La Casa de las Carcasas in Terminal 4.
The airport provides a free shuttle bus service that connects all terminals 24 hours a day, with a frequency of between 5 and 20 minutes depending on the time. This bus is the most efficient way to travel between the different terminals.
During a long wait, the airport offers several options:
- Shopping and dining: Enjoy the wide variety of shops (including Duty Free) and dining options such as restaurants, cafés and fast food outlets, some of which are open 24 hours. There are also vending machines with drinks and snacks in all terminals.
- VIP lounges and rest rooms: You can access one of the VIP lounges (some open 24 hours) with membership or direct payment, where you will find a relaxed environment with buffet food, drinks, snacks and areas for rest or work. Air Rooms and Gettsleep rest cabins are also available in Terminal 4, offering rooms and cabins for overnight stays or short rests, as well as showers.
- Work and charging areas: You will find work tables with sockets in the boarding areas of T4 and T4 Satellite, as well as in the baggage claim area of T4.
- Lost luggage: If you have lost your luggage, you must contact your airline directly or go to their desk at the airport. Some handling companies such as Iberia, GroundForce or WFS manage claims for several airlines.
- Lost belongings: In case you lose any belongings inside the terminals, go to the lost property offices. They are located in the arrivals hall of Terminals 1 and 4. Both operate from 7:00 am to 10:00 pm.
Yes, the left-luggage service is available from 5:00 am to 11:00 pm in Terminals 1, 2 and 4.
Currency exchange: There are several Global Exchange currency exchange counters in Terminals 1, 3, 4 and 4 Satellite, some of them operating 24 hours.
Cash machines: Available in all terminals.
Bank branches: La Caixa has branches in Terminals 2 and 4.
The VAT refund for non-EU residents (Tax Refund) on their purchases in Spain can be requested at the customs offices (Guardia Civil) or at electronic validation machines (DIVA screens) located in the check-in areas of Terminals 1, 4 and 4 Satellite. Some exchange agencies such as Global Exchange also handle this procedure.
The airport has 24-hour emergency medical services in Terminal 4 and Terminal 2. In Terminal 4 Satellite, the service is available in the Non-Schengen boarding area from 7:00 am to 11:00 pm.
In addition, there are defibrillators located at various Cardiac Rescue Points throughout the terminals to assist in the event of cardiac arrest.
The airport provides a free assistance service for passengers with reduced mobility or disabilities. It is advisable to request this assistance at least 48 hours before your flight departure to ensure the service, although you can do so up to 2.5 hours before departure. To request assistance, you can call the Aena information line (available 24 hours) or arrange it through the official Aena website.
Yes, the airport provides breastfeeding areas and baby care rooms (feeding and nappy changing), which are located in all terminals. There are also children's play areas in the boarding zones of T2 and T4, and a free pushchair service for babies available in the boarding areas.
Which are the accessibility Services and Facilities?
What airlines serve the airport?
Travel abroad? Get an eSIM
More Specific Frequently Asked Questions
To reach Madrid city centre, you have several public transport options:
- Commuter Trains (Lines C1 and C10): Connect Terminal 4 with Atocha-RENFE, Príncipe Pío and Chamartín, key points for transfers to other metro or train lines. Atocha-RENFE is very close to museums such as the Prado, Reina Sofía and Thyssen-Bornemisza.
- Express Bus Line (203): Offers a direct service from the terminals to Atocha-RENFE. At night, the terminus moves to Plaza de Cibeles.
- Metro (Line 8): Connects all airport terminals with Nuevos Ministerios station, a major interchange where you can change to line 10 to reach central stations such as Tribunal and Plaza España.
The designated meeting points for VTC vehicles (Uber, Bolt, Cabify) are:
- Terminal T1: Car park P1.
- Terminal T2: Express arrivals car park.
- Terminal T4: Car park P4, Module D, 4th Floor.
Yes, the airport offers a free and unlimited Wi-Fi service for all passengers. You can connect to the "AIRPORT FREE WIFI AENA" network and easily register via e-mail, Facebook, LinkedIn or through Aena Club Cliente. Access is quick and does not require codes, allowing the registration of multiple devices per user.
You can purchase SIM cards, phone cards and internet services at specialised shops. For example, the Betelphone shop is located in Terminal 1, and La Casa de las Carcasas in Terminal 4.
The airport provides a free shuttle bus service that connects all terminals 24 hours a day, with a frequency of between 5 and 20 minutes depending on the time. This bus is the most efficient way to travel between the different terminals.
During a long wait, the airport offers several options:
- Shopping and dining: Enjoy the wide variety of shops (including Duty Free) and dining options such as restaurants, cafés and fast food outlets, some of which are open 24 hours. There are also vending machines with drinks and snacks in all terminals.
- VIP lounges and rest rooms: You can access one of the VIP lounges (some open 24 hours) with membership or direct payment, where you will find a relaxed environment with buffet food, drinks, snacks and areas for rest or work. Air Rooms and Gettsleep rest cabins are also available in Terminal 4, offering rooms and cabins for overnight stays or short rests, as well as showers.
- Work and charging areas: You will find work tables with sockets in the boarding areas of T4 and T4 Satellite, as well as in the baggage claim area of T4.
- Lost luggage: If you have lost your luggage, you must contact your airline directly or go to their desk at the airport. Some handling companies such as Iberia, GroundForce or WFS manage claims for several airlines.
- Lost belongings: In case you lose any belongings inside the terminals, go to the lost property offices. They are located in the arrivals hall of Terminals 1 and 4. Both operate from 7:00 am to 10:00 pm.
Yes, the left-luggage service is available from 5:00 am to 11:00 pm in Terminals 1, 2 and 4.
Currency exchange: There are several Global Exchange currency exchange counters in Terminals 1, 3, 4 and 4 Satellite, some of them operating 24 hours.
Cash machines: Available in all terminals.
Bank branches: La Caixa has branches in Terminals 2 and 4.
The VAT refund for non-EU residents (Tax Refund) on their purchases in Spain can be requested at the customs offices (Guardia Civil) or at electronic validation machines (DIVA screens) located in the check-in areas of Terminals 1, 4 and 4 Satellite. Some exchange agencies such as Global Exchange also handle this procedure.
The airport has 24-hour emergency medical services in Terminal 4 and Terminal 2. In Terminal 4 Satellite, the service is available in the Non-Schengen boarding area from 7:00 am to 11:00 pm.
In addition, there are defibrillators located at various Cardiac Rescue Points throughout the terminals to assist in the event of cardiac arrest.
The airport provides a free assistance service for passengers with reduced mobility or disabilities. It is advisable to request this assistance at least 48 hours before your flight departure to ensure the service, although you can do so up to 2.5 hours before departure. To request assistance, you can call the Aena information line (available 24 hours) or arrange it through the official Aena website.
Yes, the airport provides breastfeeding areas and baby care rooms (feeding and nappy changing), which are located in all terminals. There are also children's play areas in the boarding zones of T2 and T4, and a free pushchair service for babies available in the boarding areas.
What airlines serve the airport?
Travel abroad? Get an eSIM
More Specific Frequently Asked Questions
To reach Madrid city centre, you have several public transport options:
- Commuter Trains (Lines C1 and C10): Connect Terminal 4 with Atocha-RENFE, Príncipe Pío and Chamartín, key points for transfers to other metro or train lines. Atocha-RENFE is very close to museums such as the Prado, Reina Sofía and Thyssen-Bornemisza.
- Express Bus Line (203): Offers a direct service from the terminals to Atocha-RENFE. At night, the terminus moves to Plaza de Cibeles.
- Metro (Line 8): Connects all airport terminals with Nuevos Ministerios station, a major interchange where you can change to line 10 to reach central stations such as Tribunal and Plaza España.
The designated meeting points for VTC vehicles (Uber, Bolt, Cabify) are:
- Terminal T1: Car park P1.
- Terminal T2: Express arrivals car park.
- Terminal T4: Car park P4, Module D, 4th Floor.
Yes, the airport offers a free and unlimited Wi-Fi service for all passengers. You can connect to the "AIRPORT FREE WIFI AENA" network and easily register via e-mail, Facebook, LinkedIn or through Aena Club Cliente. Access is quick and does not require codes, allowing the registration of multiple devices per user.
You can purchase SIM cards, phone cards and internet services at specialised shops. For example, the Betelphone shop is located in Terminal 1, and La Casa de las Carcasas in Terminal 4.
The airport provides a free shuttle bus service that connects all terminals 24 hours a day, with a frequency of between 5 and 20 minutes depending on the time. This bus is the most efficient way to travel between the different terminals.
During a long wait, the airport offers several options:
- Shopping and dining: Enjoy the wide variety of shops (including Duty Free) and dining options such as restaurants, cafés and fast food outlets, some of which are open 24 hours. There are also vending machines with drinks and snacks in all terminals.
- VIP lounges and rest rooms: You can access one of the VIP lounges (some open 24 hours) with membership or direct payment, where you will find a relaxed environment with buffet food, drinks, snacks and areas for rest or work. Air Rooms and Gettsleep rest cabins are also available in Terminal 4, offering rooms and cabins for overnight stays or short rests, as well as showers.
- Work and charging areas: You will find work tables with sockets in the boarding areas of T4 and T4 Satellite, as well as in the baggage claim area of T4.
- Lost luggage: If you have lost your luggage, you must contact your airline directly or go to their desk at the airport. Some handling companies such as Iberia, GroundForce or WFS manage claims for several airlines.
- Lost belongings: In case you lose any belongings inside the terminals, go to the lost property offices. They are located in the arrivals hall of Terminals 1 and 4. Both operate from 7:00 am to 10:00 pm.
Yes, the left-luggage service is available from 5:00 am to 11:00 pm in Terminals 1, 2 and 4.
Currency exchange: There are several Global Exchange currency exchange counters in Terminals 1, 3, 4 and 4 Satellite, some of them operating 24 hours.
Cash machines: Available in all terminals.
Bank branches: La Caixa has branches in Terminals 2 and 4.
The VAT refund for non-EU residents (Tax Refund) on their purchases in Spain can be requested at the customs offices (Guardia Civil) or at electronic validation machines (DIVA screens) located in the check-in areas of Terminals 1, 4 and 4 Satellite. Some exchange agencies such as Global Exchange also handle this procedure.
The airport has 24-hour emergency medical services in Terminal 4 and Terminal 2. In Terminal 4 Satellite, the service is available in the Non-Schengen boarding area from 7:00 am to 11:00 pm.
In addition, there are defibrillators located at various Cardiac Rescue Points throughout the terminals to assist in the event of cardiac arrest.
The airport provides a free assistance service for passengers with reduced mobility or disabilities. It is advisable to request this assistance at least 48 hours before your flight departure to ensure the service, although you can do so up to 2.5 hours before departure. To request assistance, you can call the Aena information line (available 24 hours) or arrange it through the official Aena website.
Yes, the airport provides breastfeeding areas and baby care rooms (feeding and nappy changing), which are located in all terminals. There are also children's play areas in the boarding zones of T2 and T4, and a free pushchair service for babies available in the boarding areas.
Latest updates: September 20, 2025
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