London Heathrow airport (LHR)

Location details, contact information, airlines, departure and arrival flight status, transportation, facilities and services, parking, special passenger amenities, nearby hotels and answers to passengers' frequently asked questions.

 
 

  Passenger Guide

 
London Heathrow airport (LHR)

Heathrow Airport, opened on January 1, 1946, is the largest and busiest in Europe and is continuously growing. It operates with numerous domestic and international flights, not only within Europe but also with intercontinental flights.


Official Website: heathrow.com

Number of Terminals - 4 - Terminals 2, 3, 4 and 5, open 24 hours a day. Terminals 2 and 3 are linked through a pedestrian underpass, and there are free trains every 15-20 minutes to buildings 4 and 5. To move from Terminal 4 to 5 you must take bus 482 or 490.

Annual passenger traffic: 19.4 million passengers went through it in 2021.

Tel: +44 844 335 1801 / 207 360 1250. - FACEBOOK

There are information desks in the Arrivals area of every terminal and passenger ambassadors throughout the enclosure in purple uniforms. On the ground floor of Terminal 5 there are also help screens.

 Location

Heathrow airport is located 24 km (15 miles) to the west of London.

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Car rental agencies

How to rent a car at Heathrow airport

There are 2 ways to rent a car. You can BOOK IN ADVANCE with any of the companies listed below, or you can simply appear on the day to see what’s available. Anyway, it is always advisable to book in advance.

Car rental companies at the airport

The following companies listed below are located within the airport terminals:

  • Sixt – Location Terminals 2/3/4 – Opening hours: 5am-Midnight and T5 from 6am-11pm
  • Hertz – Location (TW6 2QD) – 24hrs a day, 7 days a week
  • Europcar – Location (TW6 2QE) – Open 24 hours a day,
    7 days a week
  • Enterprise – Location (TW6 2RY) – 5am-Midnight,
    7 days a week
  • Budget – Location Terminal 2/3/4: 24hrs a day,
    Terminal 5 from : 4:45am-Midnight, Mon-Sun
  • Avis – Location Terminal 5 (TW6 2G) – 24hrs, 7 days a week
 

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Parking services at London Heathrow airport (LHR)

There are several parking areas with security personnel, in addition to free spaces for motorcycles and valet parking service in every terminal from 5:00 am to 10:30 pm. Passenger drop-off zones at each terminal forecourt and parking spaces reserved for the disabled.

Short Stay

- Located next to each terminal, with charging stations for electric cars

  • 1-2 minutes walk, pedestrian link bridges to every Terminal.
  • Disabled, Parent & Child parking – close to Terminal routes.
  • Free Electric charing points
  • Pre-booking parking.
  • 24/7 security monitoring
  • LED lighting to aid navigation & seamless payment/access.
  • From £4.50/hour on the day price

Long Stay

- Three parking lots with shuttles every 10 minutes. The first 2 hours have no charge. 

  • Bus shuttles every 10-12 minutes.
  • Free Wifi onboard buses
  • Passenger drop-off & pick-up from preferred forecourt
  • automated barrier access and regular security patrols 24/7.
  • Frequent patrols
  • Low cost parking, book in advance for the most value.

Business Parking

- Areas closer to terminals 2, 3 and 5, with faster and more frequent bus transfer services.

  • Bus shuttles with comfortable seating.
  • 10 mins waiting time.
  • Free Wifi onboard buses with seamless connectivity
  • Passenger drop-off & pick-up from preferred forecourt.
  • Automated barrier access and regular security patrols 24/7

Pod Parking

- Exclusive car park for passengers flying out from Terminal 5, with automatic vehicles to the building.

  • On demand transfers to/from Terminal 5 during operating hours.
    Monday to Friday: 03:00 – 01:00 Saturday: 03:00 – 23:00 Sunday: 04:00 – 01:00 At other times there’s a shuttle bus instead.
  • Zero emission, Electric vehicles
  • Power by sustainable energy sources.

Valet Parking

- valet parking service available in all terminals.

Meet and Greet

- Parking in assigned spaces very close to the terminals.

  • Self-park to a designated space with short walk to Terminal.
  • The reception is open from 05.00 to 22.30 for final collection.
  • Hassle-free parking experience, suitable for all passengers.
  • No wait guarentee, your car is ready for your return.
  • 24/7 security monitoring with all cars stored at Heathrow
  • Optional Car care cleaning (exterior & interior)
  • Electric vehicle charing top-up.

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Facilities for passengers with special needs

Disabled facilities at London Heathrow Airport include:

Help Points

Help points at Heathrow Airport area located in the car parks, terminal forecourts within the terminals themselves at baggage reclaim. These help points feature two telephones, one for calling a Skycap porter and the other for travellers requiring special assistance.

Adapted toilets

Assigned spaces for weelchair passengers are within the male and female toilets. There are also unisex wheelchair accessible toilet facilities located throughout the airport.

Special assistance areas

Each terminal at London Heathrow Airport has allocated special assistance areas before and after security of each terminal. All of them are equipped with Induction loops.

Disabled Parking

In Short Stay parking there is blue/orange badge parking available, and close to these areas are help phones to call for assistance in getting to the terminal.
In business parking and Long Stay car parks, theses blue/orange badge parking spaces are located near to bus stops and admin offices.

For general advice and information regarding the special assistance facilities at Heathrow Airport call +44 344 335 1000 or the Heathrow minicom service for deaf or hard of hearing on 020 8745 7950. Don’t forget to call your airline at least 48 hours before your flight.

 
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Latest updates: March 03, 2022