London Heathrow airport (LHR)

Location details, contact information, airlines, departure and arrival flight status, transportation, facilities and services, parking, special passenger amenities, nearby hotels and answers to passengers' frequently asked questions.


 Passenger Guide

London Heathrow Airport, opened on January 1, 1946, is the largest and busiest in Europe and continually expanding. It operates numerous domestic and international flights around the world.

Official Website: - FACEBOOK

Number of Terminals - 4 - Terminals 2, 3, 4 and 5, open 24 hours a day. Terminals 2 and 3 are connected by a covered walkway, and free trains are available every 15-20 minutes to buildings 4 and 5.

Annual passenger traffic: 61.6 million passengers went through it in 2022.

Tel: +44 844 335 1801

There are information desks in the Arrivals area of all terminals and passenger ambassadors throughout the enclosure in purple uniforms. There are also help screens on the ground floor of Terminal 5.


Heathrow airport is located in the borough of Hillingdon, 24 km (15 miles) west of London.

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Car rental agencies

How to hire a car at Heathrow Airport?

There are 2 ways to hire a car. You can BOOK IN ADVANCE with any of the companies listed below, or you can just turn up on the day to see what's available. Either way, it is always advisable to book in advance.

Car rental companies at the airport

  1. Alamo/Enterprise/National (Tel +44 208 897 2100 - 6:00 am to 11:00 pm)
  2. Avis (Tel +44 344 544 6000 - 24 hours a day)
  3. Budget (Tel +44 344 544 4600 - 24 hours a day)
  4. Europcar (Tel +44 371 384 3410 - 24 hours a day)
  5. Hertz (Tel +44 843 309 3009 - 24 hours a day)
  6. Sixt (Tel +44 207 018 8246 - 6:00 am to 0:00 am)

Parking services at London Heathrow airport (LHR)

There are several security-staffed parking areas, plus free motorbike spaces and valet parking at all terminals from 5:00 am to 10:30 pm. Passenger drop-off areas on each terminal concourse and reserved parking spaces for the disabled.

Short Stay

Located next to each terminal.
  • 2-minute walk, pedestrian link bridges to each terminal.
  • Disabled, Parent & Child parking - close to terminal routes.
  • Pre-booked parking.
  • 24/7 security monitoring.
  • LED lighting to aid smooth navigation and payment/access.
  • From £6.00 for 30 minutes.

Long Stay

Three car parks with shuttle buses to terminals every 10-15 minutes. First 30 min. free of charge.

  • Free Wi-Fi on board buses.
  • Drop off and pick up passengers from your preferred forecourt.
  • Automated access barrier and regular security patrols 24 hours a day, 7 days a week.
  • Low-cost parking, book in advance to get the best value.

Business Parking

Closer to terminals 2, 3 and 5, with faster and more frequent shuttle bus services.

  • Shuttles with comfortable seating.
  • 10 min. waiting time.
  • Free Wi-Fi on board buses.
  • Passenger boarding and alighting at your preferred forecourt.
  • Automated barrier access and regular 24/7 security patrols.

Pod Parking

Exclusive car park for passengers flying out from Terminal 5, with automatic vehicles to the building.

  • Transfers on request to/from Terminal 5 between 4:00 am and 0:30 am. A shuttle bus is available at other times.
  • Zero emissions, electric vehicles.
  • Sustainable energy source.

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Facilities for passengers with special needs

Disabled facilities at London Heathrow Airport include:

Help Points

Help points in the Heathrow airport area located in the car parks, terminal concourses, inside the terminals themselves in the baggage reclaim hall. These help points have two telephones, one to call a Skycap porter and one for travellers requiring special assistance.

Adapted toilets

Wheelchair-accessible toilets are located in both the male and female toilets. There are also accessible unisex toilets throughout the airport.

Special assistance areas

Each airport terminal is assigned special assistance areas before and after security screening. All are equipped with induction loops.

Disabled parking

Blue/orange placards are available in the short-stay car parks, and near these areas there are helplines to call for assistance.
In the business and long-stay car parks, these blue/orange badged spaces are located near bus stops and administration offices.

For general advice and information on special assistance facilities, call Tel +44 208 757 2700 (terminals 2, 3 and 4), Tel +44 208 283 6415 (Terminal 5) or Heathrow's minicom service for the deaf and hard of hearing (Tel +44 208 745 7950). Remember to call your airline at least 48 hours before your flight.


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Latest updates: August 25, 2023