London Heathrow airport (LHR)

Location details, contact information, airlines, departure and arrival flight status, transportation, facilities and services, parking, special passenger amenities, nearby hotels and answers to passengers' frequently asked questions.


  Passenger Guide

London Heathrow airport (LHR)

Heathrow Airport, opened on January 1, 1946, is the largest and busiest in Europe and is continuously growing. It operates with numerous domestic and international flights, not only within Europe but also with international flights around the world.

Official Website: - FACEBOOK

Number of Terminals - 4 - Terminals 2, 3, 4 and 5, open 24 hours a day. Terminals 2 and 3 are linked through a pedestrian underpass, and there are free trains every 15-20 minutes to buildings 4 and 5.

Annual passenger traffic: 61.6 million passengers went through it in 2022.

Tel: +44 844 335 1801. There are information desks in the Arrivals area of every terminal and passenger ambassadors throughout the enclosure in purple uniforms. On the ground floor of Terminal 5, there are also help screens.


Heathrow airport is located 24 km (15 miles) to the west of London.

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Car rental agencies

How to rent a car at Heathrow Airport

There are 2 ways to rent a car. You can BOOK IN ADVANCE with any of the companies listed below, or you can simply show up on the same day to see what’s available. It is always advisable to book in advance.

Car rental companies at the airport

  • Alamo/Enterprise/National (Tel +44 208 897 2100 – 6:00 am to 11:00 pm)
  • Avis (Tel +44 344 544 6000 - 24 hours a day)
  • Budget (Tel +44 344 544 4600 - 24 hours a day)
  • Europcar (Tel +44 371 384 3410 - 24 hours a day)
  • Hertz (Tel +44 843 309 3009 - 24 hours a day)
  • Sixt (Tel +44 207 018 8246 - 7:00 am to 10:00 pm)

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Parking services at London Heathrow airport (LHR)

There are several parking areas with security personnel, in addition to free spaces for motorcycles and valet parking service in every terminal from 5:00 am to 10:30 pm. Passenger drop-off zones at each terminal forecourt and parking spaces reserved for the disabled.

Short Stay

Located next to each terminal.
  • 1-2 minute walk, pedestrian link bridges to every terminal.
  • Disabled, Parent & Child parking – close to terminal routes.
  • Pre-booking parking.
  • 24/7 security monitoring.
  • LED lighting to aid navigation & seamless payment/access.
  • From £5.30 per hour.

Long Stay

Three parking lots with shuttles to the terminals every 10-15 minutes. The first 30 min. have no charge.

  • Free Wi-Fi on buses.
  • Passenger drop-off & pick-up from your preferred forecourt.
  • Automated barrier access and regular security patrols 24/7.
  • Low-cost parking, book in advance for the lower value.

Business Parking

Areas closer to terminals 2, 3 and 5, with faster and more frequent bus transfer services.

  • Shuttles with comfortable seating.
  • 10 min. waiting time.
  • Free Wi-Fi on the buses.
  • Passenger drop-off & pick-up from your preferred forecourt.
  • Automated barrier access and regular security patrols 24/7.

Pod Parking

Exclusive car park for passengers flying out from Terminal 5, with automatic vehicles to the building.

  • On-demand transfers to/from Terminal 5 from 4:00 am to 0:30 am. At other times, a shuttle bus runs instead.
  • Zero emission, electric vehicles.
  • Powered by sustainable energy sources.

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Facilities for passengers with special needs

Disabled facilities at London Heathrow Airport include:

Help Points

Help points at Heathrow Airport area located in the car parks, terminal forecourts, within the terminals themselves at the baggage reclaim halls. These help points feature two telephones, one for calling a Skycap porter and the other for travellers requiring special assistance.

Adapted toilets

Assigned spaces for wheelchair passengers within the male and female toilets. There are also unisex accessible toilet facilities throughout the airport.

Special assistance areas

Each terminal at the airport has allocated special assistance areas before and after the security control. All of them are equipped with induction loops.

Disabled Parking

In the short-stay parking area there is blue/orange badge parking available, and close to these areas are help phones to call for assistance.
In the business and long-stay car parks, the blue/orange badge parking spaces are located near the bus stops and administration offices.

For general advice and information regarding special assistance facilities, call Tel +44 208 757 2700 (terminals 2, 3 and 4), Tel +44 208 283 6415 (Terminal 5) or the Heathrow minicom service for deaf or hard of hearing (Tel +44 208 745 7950). Don’t forget to call your airline at least 48 hours before your flight.

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Latest updates: May 28, 2023