FAQs
London (LHR) airport
Answers to the Frequently Asked Questions about London Heathrow airport (LHR)
What are the terminals, contact information and location?
Which flights depart today?
Which flights arrive today?
Which car rental companies operate at the airport?
What services, facilities and lounges does the airport offer?
What are the transportation services?
Can I sleep at the airport and what hotels are there?
What are the parking options?
What accessibility services and facilities are available?
What airlines serve the airport?
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More Specific Frequently Asked Questions
The cheapest option is to use the London Underground via the Piccadilly line or National Express coaches. The Underground connects the airport with central stations such as Piccadilly Circus and South Kensington in approximately 50–60 minutes. To obtain the lowest fare, you should pay with an Oyster card or a Contactless card (debit, credit or mobile), as cash fares are significantly more expensive. Children under 11 travel free when accompanied by an adult.
Ride-hailing services such as Uber have designated pick-up points in the short-stay car parks of each terminal:
- Terminal 2: Level 4, Row H.
- Terminal 3: Level 3, Row A.
- Terminal 4: Level 1.
- Terminal 5: Level 1, Row R.
Select the _Heathrow Wi-Fi network on your device. After completing a brief registration on the landing page, you will have free and unlimited access. Internet stations with computers are also available at various points throughout the terminals for public use.
Yes, there are specialist shops such as Sim Local and InMotion in the arrivals areas of all terminals. You can purchase SIM cards from major UK operators as well as unlocked mobile phones. There are also 24-hour SIM card vending machines available.
Transfers between terminals are easy and free within the airport:
- Terminals 2 and 3: Connected by a pedestrian tunnel (approximately 10 minutes on foot).
- To Terminals 4 and 5: You can use Heathrow Express or the Elizabeth line free of charge when using an Oyster or Contactless card (internal journeys are not charged).
- Between Terminals 4 and 5: The H30 bus connects both terminals free of charge.
- Underground: The Underground also connects the terminals and is free for internal transfers when using smart cards.
Yes, the most direct option is to use National Express coaches. These operate frequent routes that connect Heathrow directly with the other main London airports without passing through the city centre. It is recommended to book tickets online in advance to secure your seat.
Heathrow uses a centralised system to manage lost property. You can search for your item in the online database or submit a claim. If the item was left on board an aircraft, you must contact the relevant airline directly.
Yes, Excess Baggage Co. provides luggage storage services in all terminals. The counters are located in the arrivals areas and generally operate between 6:00 am and 10:00 pm.
Several hotels are physically connected to the terminals:
- Terminal 3: Aerotel (inside arrivals).
- Terminal 4: Hilton London Heathrow (via covered walkway).
- Terminal 5: Sofitel London Heathrow.
There are 24-hour café options mainly located in the public arrivals areas, such as Costa Coffee (T2, T4, T5) and Caffè Nero (T2, T3). After security, most outlets close after the last flight and reopen for the first departures in the morning.
Park & Ride car parks offer the first 30 minutes free of charge, which is useful for quick drop-offs or pick-ups. For longer stays or short-stay car parks, charges apply from the first minute.
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Latest updates: February 6, 2026
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