Answers to the Frequently Asked Questions about London Heathrow airport (LHR)
More London Heathrow airport FAQs
National Express buses, the Underground or Heathrow Express train are the cheapest ways to get to central London from Heathrow airport. Buses go to Victoria, the Underground to Piccadilly and the train to Paddington Station. Fares from £5.10 paying by Oyster card or Contactless debit or credit card. Cash: £6.00. Travel time to Victoria Station is 40-70 minutes, 15 min. to Paddington and 50-60 min. to Piccadilly. Children under 11 travel free when accompanied by an adult.
Terminal 2 – Level 4, Row H (short stay car park 2)
Terminal 3 – Level 3, Row A (short stay car park 3)
Terminal 4 – Level 1, Private Hire Pick-up area
Terminal 5 – Level 1, Row R (short stay car park 5)
Fares from £30.00. Taxi fares range from £56.00 to £105.00.
Wi-Fi is available in all terminals. You must select _Heathrow Wi-Fi and follow the on-screen instructions. Once registered, you will have unlimited free Wi-Fi during your stay at the airport. There are also free internet kiosks in all terminals.
Sim Local is a shop that sells SIM cards from a range of UK network operators. You can also get the latest range of unlocked/SIM Free phones and accessories. Location: Arrivals area of all four terminals.
Travelex offers currency exchange services, as well as Western Union and Xpress Money money transfers. You can find them on:
- levels 1, 4 and 5 of Terminal 2
- levels 0 and 1 of Terminal 3
- levels 0, 1 and 2 of Terminal 4
- levels 0, 1, 2 and 3 of Terminal 5
Several cash points (ATMs) can be found in each terminal. They accept all major debit and credit cards and you can withdraw euros as well as pounds sterling.
You can walk (10 minutes) between terminals 2 and 3 via the pedestrian walkways. Passengers with walking difficulties can request special assistance.
Terminals 4 and 5 have free shuttle trains that run within 20 minutes between them and Heathrow Central Station (terminals 2 and 3).
There are four trains per hour. The Underground also runs between the terminals. The transfer is only free with an Oyster card or contactless payment card. Average journey time: 16 minutes.
The National Express coach service offers direct connections between Heathrow and Gatwick airports, with 16 daily departures (from £25.00) and a journey time of 50 minutes (in normal traffic conditions). There is also a service to Luton with 16 daily departures from £18.00 (45 min.) and 1 daily departure to Stansted Airport (£19.00; 75 min.)
If you lose something within the airport grounds, find the lost property offices under the Arrivals Hall in Terminal 3 or in the Domestic Arrivals Hall in Terminal 5. If you have already left the airport, check for your missing belongings at the following LINK.
Excess Baggage offers long and short term luggage storage. Rates: first 3 hours £7.50 per item, 24 hours £15.00. You can also book in advance.
The airport offers a number of hotels. Hotel reservation desks are located in the Arrivals areas of each terminal.
The Aerotel is located in the Arrivals Hall of Terminal 3.
The Hilton hotel is connected to Terminal 4. It is a four-star hotel with three restaurants, business and fitness centres.
The Sofitel is connected to Terminal 5. It is a luxury hotel with 605 rooms, two restaurants and conference facilities.
Cafeterias are open 24 hours a day in all terminals.
Long-term parking sectors offer 30 minutes of parking free of charge. A shuttle bus service provides connections to the terminals every 10-15 minutes.
Latest updates: August 25, 2023