Where can I find general information, contact details and location of Kuala Lumpur airport (KUL)?

Details about terminals, statistics, general data, social media and airport location can be found at: https://www.airportsdata.net/airport-KUL/#datosgenerales

What facilities and services for passengers with reduced mobility are available at Kuala Lumpur airport (KUL)?

Accessibility services, special assistance and facilities for passengers with reduced mobility can be found at: https://www.airportsdata.net/airport-KUL/#pasajerosespeciales

Kuala Lumpur airport (KUL)

About the airport

Kuala Lumpur International Airport (KUL), opened on 27 June 1998, is Malaysia's main air gateway and one of the most dynamic connection hubs in Southeast Asia. It serves as a strategic hub linking the region with global destinations across Europe, Oceania, the Middle East and Africa. It is the main operating base for Malaysia Airlines and AirAsia, offering direct routes to key cities such as London, Amsterdam, Istanbul, Dubai, Doha, Sydney, Melbourne, Tokyo, Seoul, Beijing and Singapore.

Official Website: airports.malaysiaairports.com.my

Telephone: +603 8777 7000

Social media:

Terminals

The airport operates 24 hours a day and has two main terminals located a few kilometres apart:

KLIA Terminal 1: Used by full-service airlines and long-haul international flights.
KLIA Terminal 2: Primarily dedicated to low-cost carriers.

Both terminals are linked by a free shuttle bus service operating every 15 minutes throughout the day (departing from Gate 4 on Level 1 in T1 and Bay A10 on Level 1 in T2). It is also possible to travel between them using the KLIA Ekspres and KLIA Transit trains (additional charge applies, with a journey time of approximately 3 minutes).

Annual passenger traffic (2025): 63.1 million passengers.

Information Desks

Customer service and general information counters are located throughout the arrivals and departures levels (Levels 3 and 5 in T1, and Levels 2 and 3 in T2). In addition, staff members are available in the transit areas to assist with questions regarding connections and airport services.

Location

The airport is located in the Sepang district, in the state of Selangor, 45 km (28 miles) south of Kuala Lumpur.

Airport map & meeting point Open in Google Maps

Airlines and terminals Aero Dili Air Algérie Air Arabia Air China Air India Air Macau Batik Air Batik Air Malaysia British Airways Cambodia Airways Cathay Pacific China Airlines China… Full guide → Getting to and from KUL The airport is linked to Kuala Lumpur city centre by two rail services operated by KLIA Ekspres. Stations are located on Level 1 of both terminals.… Full guide → Car rental Having your own vehicle is one of the most recommended ways to explore the Sepang area and travel to the capital with complete flexibility. The desks… Full guide → Services and VIP lounges The airport offers an extensive range of commercial facilities and technical assistance services designed to meet the needs of international and business travellers throughout their stay… Full guide → Hotels and overnight stay The airport offers one of the most versatile accommodation selections in the world, with multiple options located within the transit areas (without the need to pass… Full guide → Frequently asked questions The fastest option is the KLIA Ekspres train, which links the airport with KL Sentral station in just 28 minutes from Terminal 1 and 33 minutes… Full guide →

Parking

The airport complex offers a range of parking solutions operating 24 hours a day, designed to meet the needs of both short- and long-term stays with modern and secure facilities at both terminals.

Parking at Terminal 1

KLIA 1 features four main seven-storey buildings (Blocks A, B, C and D) providing more than 11,000 covered parking spaces. These areas are directly connected to the main terminal building. In addition, Block E offers extra spaces adjacent to the Sama-Sama Hotel.

Valet Parking: For added convenience, vehicle reception counters are available on Level 2 of Blocks B and C, providing immediate access to the departures area.

Parking at Terminal 2

At KLIA 2, parking facilities are managed through the gateway@klia2 shopping centre. There is an integrated eight-storey building (Blocks A and B) with capacity for 6,000 vehicles. An additional open-air area (Block C) is mainly intended for motorcycles and larger vehicles.

Long-Term Parking

The Long Term Car Park (LTCP) is the most economical option for passengers planning to leave their vehicle for several days. It is located close to the airport maintenance area.

Free connection: A complimentary shuttle bus service links the LTCP with both terminals around the clock, with departures every 10 to 15 minutes, ensuring a quick transfer at no additional cost for parking users.

Charges: Parking rates vary according to the selected block and the length of stay. It is advisable to check the current official parking charges before entering the airport premises.

Special assistance

Kuala Lumpur International Airport has been designed following a universal accessibility concept, ensuring that all travellers, regardless of their physical or sensory abilities, can move safely and independently throughout both terminals.

Infrastructure and Accessibility

The facilities feature a wide range of adapted services to facilitate mobility:

Vertical mobility: Lifts and ramps are available on all levels, together with moving walkways to ease travel along lengthy corridors.
Signage and communication: Information panels with Braille and tactile paving guide visually impaired passengers. Accessible public telephones are also available.
Accessible toilets: Facilities specifically designed for wheelchair users, clearly signposted throughout all public and boarding areas.
Parking: Dedicated parking spaces strategically located close to the main entrances of the Terminal 1 and Terminal 2 car parks.

Invisible Disabilities Programme

The airport operator has implemented the Butterfly Lanyard programme. This identifier enables airport staff to recognise passengers with non-visible disabilities (such as autism or dementia), allowing them to provide personalised assistance, additional patience, or priority access during security screening and boarding procedures.

Ground Assistance and Wheelchairs

Advance arrangements: It is essential to contact your airline at least 48 hours before departure to request wheelchair services or personalised assistance from the check-in desk to the boarding gate.

Buggy Service: Electric vehicles (buggies) operate within the terminals, particularly in Terminal 1, helping passengers with reduced mobility or elderly travellers cover the considerable distances between the satellite building and the contact piers.

Content written by German Giudici

Creator of the Aeropuertos del Mundo website network since 2007.