Dulles airport - Washington D.C. (IAD)

Location details, contact information, airlines, departure and arrival flight status, transportation, facilities and services, parking, special passenger amenities, nearby hotels and answers to passengers' frequently asked questions.

 
 

  Passenger Guide

 
Dulles airport - Washington D.C. (IAD)

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Washington Dulles International Airport, opened on November 17, 1962, serves the metropolitan area of Washington, D.C. and is one of the most modern and important in the country. In addition to numerous domestic flights, it operates with international destinations throughout the globe.

Official Website: flydulles.com

Number of Terminals - 1 - Open 24 hours a day. It consists of a main terminal and 5 concourses (A, B, C, D and Z). The first three are connected with the main terminal by the automatic train system (AeroTrain). Arriving passengers on most international flights do not use the AeroTrain because they must first clear US customs. The Terminal station is located beyond the TSA security checkpoints. 

Annual passenger traffic: 15 million passengers went through it in 2021.

Tel: +1 703 572 2700. Flight information: Tel +1 703 572 6240. There are information desks on the Arrivals level and near gates A15, B62, C17 and D16. There are also volunteers in yellow or blue uniforms throughout the enclosure to assist passengers.

 Location

The airport is located 42 km (26 miles) to the west of Washington D.C.

 See Map

Car rental agencies

At the ground transportation center, on the lower level, there are courtesy phones to make reservations, while shuttle services transfer customers to their vehicle pick-up area.

Alamo (Tel +1 844 648 1605 - 24 hours a day)
Avis (Tel +1 800 331 1212 / 703 661 3500 - 24 hours a day)
Budget (Tel +1 800 218 7992 / 703 437 9559 - 24 hours a day)
Dollar (Tel +1 800 800 4000 / 866 434 2226 - 5:30 am to 0:30 am)
Enterprise (Tel +1 844 648 1602 - 24 hours a day)
Hertz (Tel +1 800 654 3131 / 703 471 6020 - 24 hours a day)
National (Tel +1 844 648 1604 - 24 hours a day)
Sixt (Tel.  +1 888-749-8227)
Thrifty (Tel +1 800 541 7044 / 877 283 0898 - 5:00 am to 0:30 am)

 

Car rental search

Parking services at Dulles airport - Washington D.C. (IAD)

Cell Phone Lot - It's free for 1 hour. Once arriving passengers have collected their luggage and exited the Terminal, ask them to call you to tell you the gate number and level (departure or arrival) where they are waiting. It is important that arriving passengers are out at the curb and ready to be picked up before approaching the Terminal. No waiting on the sidewalk. Parking at the curb for longer than an express pickup may result in a parking and/or towing ticket.

To monitor the status of an inbound or outbound flight, please call 703-572-6240 to have the flight number ready. You will hear prompts asking you to enter the flight number from your phone. This information is directly related to the flight information screens at Dulles Airport.

Terminal Parking - Spaces for short and long stays in front of the terminal, connected to it through an underground walkway. Handicap parking available. The lot is located directly across from the Terminal and is the closest self-parking option in Dulles.

PLEASE NOTE: There is no minimum or maximum length of stay. However, vehicles left for more than 45 days must be registered with the parking office to avoid being identified as "abandoned" and removed from the premises at the owner's expense.

Rates

Hourly Rate: $6 per hour*
Daily Maximum: $27 per day (24 hour period)
BOOK HERE

* Parking fees may change at any time without notice. Please confirm the current rate before booking.

Customers are encouraged to use the new ticketless entry option now available in all public parking areas. Just insert your credit card (Visa, MasterCard or American Express) into the parking lot entrance; be sure to use the same credit card to exit (no ticket required for this method). Or you can tap the green button at the entrance to get a ticket and head to a cashier on the way out.

Garage 1 & 2 -  Short and long term multi-story parking garages with covered bays and EV charging stations. Phone booths are available on all levels of the garages on red-painted columns or near the elevators. You can access the terminal via covered walkways or a free 24/7 shuttle from Curb 2F.

Parking Garage 1 is connected to the Terminal through an underground pedestrian walkway equipped with moving sidewalks. Meanwhile, Parking Garage 2 connects to the Terminal via a covered pedestrian walkway.

Rates

Hourly Rate: $6 per hour*
Daily Maximum: $19 per day (24 hour period)
BOOK HERE

* Parking fees may change at any time without notice. Please confirm the current rate before booking.

Economy Lot -  Outdoor area for long stays, located next to the airport entrance and opposite the car rental car park. There are two lots: Green Economy Parking (temporarily closed) and Blue Economy Parking. The free "ECONOMY" bus service to and from the Terminal is also available every 10 minutes, 24/7 from Curb 2F.

Rates

Daily Maximum: $12 per day (24 hour period)*
RESERVE HERE

* Parking fees may change at any time without notice. Please confirm the current rate before booking.

What to do in case of loss of a parking ticket?

In case of loss of parking ticket, send an email to the airport at [email protected] to find an assistant.

 

Facilities for passengers with special needs

Washington Dulles International Airport offers highly accessible facilities for people with reduced mobility or disabilities.

Wheelchair service

You can arrange to have a wheelchair during your stay at the airport. You can access it in any of the Lounges or in the Terminal through your airline or with any Skycap at the Airport. Do not forget to notify your airline at least 48 hours before your visit, so that they can coordinate it and thus better attend to your needs.

Public toilets

Bathrooms are fully accessible with toilets for people with disabilities. Most toilets have infrared flush devices. All sinks in each bathroom are placed at an accessible height and infrared devices are used to activate the water in most places.

On the other hand, baby changing stations have been placed at an accessible height in the men's and women's restrooms at mast locations. Along with several of the airport's public restrooms, a unisex restroom is provided for the care of a companion.

Public phones

In the terminal and in all concourses, telephones with telecommunication devices for the deaf and hard of hearing (TDD) and wheelchair accessible can be found at various locations in each building.

Security control

All security controls are accessible to passengers with reduced mobility. The Transportation Security Administration (TSA), which screens passengers at checkpoints, has a program to help travelers with disabilities or medical conditions.

Elevators

The elevators are equipped with raised Braille buttons and are accessible to people who use wheelchairs. In some elevators, an electronic voice announces arrival at each floor.

In turn, the elevators of the AeroTrain C station are located on the central platform. You must wait for the doors to open on the central platform of the Aerotrain to access the elevator.

Ground transportation

Airport shuttle buses are equipped with wheelchair lifts/ramps and audible announcements. On the other hand, transportation services for rental vehicles are equipped with ramps/lifts for wheelchairs.

Meanwhile, Washington Flyer Taxi has several vehicles within the fleet equipped to accommodate wheelchairs. If you need an accessible vehicle, we recommend that you book in advance by calling 703-572-TAXI (8294).

Public parking

Dulles International Airport has specially designated parking spaces for passengers with reduced mobility. As a requirement, vehicles must display government-issued disabled use plates or placards. In the Terminal Hourly and Terminal Daily parking lots, these spaces are located in a privileged area (as close as possible to the Terminal or ground transportation). In the Economy lots, spaces are located next to the bus shelters.

Nursing Room

Dulles International has 8 nursing rooms throughout the airport reserved exclusively for nursing mothers located at:

Terminal, Pre-Security 
Arrivals Level: next to the toilets in front of baggage claims 2, 6, 11 and 14.

Post-Security
Gates A: near gate A20
Gates B: near gate B70 (includes a private bathroom)
Gates C: near gate C11 (includes a sink)
Gates D: near gate D1

Rooms are screened for your personal comfort. To access, just go to one of the information desks or call Airport Operations at 703-572-2730.

Pet Relief Areas

Washington Dulles International Airport has designated rest areas for service animals/pets traveling with passengers.

Locations within concourses (post-security):
Next to gate A32, next to Virgin Atlantic Club
Across gate D1, near & pizza

Locations outside the Terminal (pre-security):
At opposite ends of the Terminal, on the Departures Level - Ticketing / Check-In. You can either take the gate 1 exit from the terminal and turn left or the gate 16 exit and turn right. There is also a third relief area on the Arrivals level, outside the building through the exit near baggage claim 1.

Pet and service animal relief areas are clearly marked and contain waste bags and receptacles for your convenience.

 
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Latest updates: February 07, 2023