FAQs
Hong Kong (HKG) airport

The fastest option is the Airport Express train, which connects the airport with Hong Kong Station (in Central) in just 24 minutes. You can also use the "A" buses (such as the A11 to Central or the A21 to Tsim Sha Tsui), which are cheaper and offer panoramic views during the journey.

Uber services operate normally. Pick-up points are designated within the airport car parks: head to Car Park 1 if you arrive through Arrivals Hall B, or to Car Park 4 if you arrive through Arrivals Hall A.

Yes, the airport offers free and unlimited Wi-Fi access throughout all terminal areas. Simply select the "#HKAirport Free WiFi" network on your device to connect.

Yes, through the SkyPier terminal you can take direct ferries to Macau and several Pearl River Delta ports (such as Shenzhen or Guangzhou). This service is exclusively for transit passengers; you do not need to pass through Hong Kong immigration if you use this option. There are also cross-border buses and limousine services (SkyLimo).

There are several mobile operator kiosks and convenience shops such as 7-Eleven in the Arrivals Hall (Level 5) where you can purchase prepaid SIM cards for tourists.

Yes, there is a luggage storage service located on Level 5 of Terminal 1 (Arrivals Hall A). It operates daily from 5:30 am to 1:30 am.

You will find cash machines from banks such as HSBC and Bank of China throughout the terminal. For currency exchange, there are Global Exchange and Travelex counters operating 24 hours a day in arrivals and departures areas.

If you left an item in the terminal’s public areas, you should contact the Lost Property office on Level 5 (Tel: +852 2182 2018). If the item was lost on board the aircraft or concerns checked baggage, you must contact your airline directly.