FAQs
Cancun
(CUN) airport
Answers to the Frequently Asked Questions about Cancun airport (CUN)
What are the terminals, contact information and location?
Which flights depart today?
Which flights arrive today?
Which car rental companies operate at the airport?
What services, facilities and lounges does the airport offer?
What are the transportation services?
Can I sleep at the airport and what hotels are there?
What are the parking options?
What accessibility services and facilities are available?
What airlines serve the airport?
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More Specific Frequently Asked Questions
You can travel via pre-booked private transfers, official airport taxis with prepaid tickets purchased in the arrivals hall, or scheduled ADO express buses. Advance private transfer fares start around $24.85 USD to the Cancún Hotel Zone, $44.14 USD to Playa del Carmen, and $64.63 USD to Tulum.
ADO express buses are the most affordable option, departing regularly from outside every terminal to downtown Cancún (Calle Pino bus station), Playa del Carmen, Tulum, and Mérida. Note that ADO buses do not stop at hotels along the route.
The Cancún Airport Tren Maya railway station connects to all four passenger terminals via dedicated shuttle coaches, with transfer times taking roughly 15 to 25 minutes.
The airport operates a complimentary inter-terminal shuttle running daily from 07:00 to 22:00, with departures every 20 to 30 minutes linking Terminals 1, 2, 3, and 4.
Yes, the official network "CUN Wi-Fi" provided by Prodigy Mobile offers 60 minutes of complimentary access, which can be renewed after viewing short advertisements.
Yes, automated teller machines and foreign exchange booths are available in Terminals 2, 3, and 4, positioned both before and after security screening checkpoints.
Luggage locker facilities are operated by Mexicana de lockers del Sureste, suitable for carry-ons and smaller baggage.
Passengers can utilize VIP lounges (such as The Lounge locations in Terminals 2, 3, and 4 which operate 24 hours), browse tax-free stores, or visit 24-hour food outlets.
Contact Airport Security in Terminal 3, call +52 998 848 7200 (ext. 1282 / 21253), or email [email protected]. For items lost on an aircraft or checked baggage, contact your airline directly.
The rate is $36.00 MXN for the first hour, with a maximum daily rate of $215.00 MXN beginning after the 6th consecutive hour. Payment is completed at automated payment stations inside the terminal.
AERO, our 24/7 airport assistant.
Latest updates: October 14, 2026
Booking accommodation
General Information
Departures
Arrivals
Car Hire
Facilities and Lounges
Transportation
Overnight Stay
Parking
Disabled Passengers
Airlines
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