Coronavirus and FAQs at (CLO) airport

Coronavirus Answers and Frequently Asked Questions for Passengers at Cali airport (CLO)


Worldwide situation. General considerations
Due to the advancement of vaccination worldwide, documentation and testing restrictions have been eliminated in many countries. In fact, in some countries, by presenting the complete vaccination certificate against Coronavirus, RT-PCR or antigen test results are no longer required, nor is a health affidavit form.

However, we insist once again, that in the situation of constant changes, it is always important to ask and arrange details with the airline and, if necessary, with the airport as well as, in the case of international flights, with the embassy or consulate near the final destination, and also with the countries involved for connecting flights, if any.

The Rapido Aeropuerto bus service offers the transfer of passengers between the airport and the Cali Transport Terminal, frequently every 20 minutes. The one way ticket costs the equivalent of about 3 USD. There are also other companies that offer transportation between the airport and the cities of Cali and Palmira (Lineas del Valle and Expreso Palmira). 

The Airport operates 24 hours a day.
You can call Customer Service at
Tel: (572) 666 3026 Ext: 199 to ask questions. If you are at the airport you can go to Floor 3 where the counters are. AEROCALI S.A., is the concession company in charge of the administration and management of airport services at the Alfonso Bonilla Aragón International Airport.

Services such as Uber are available although they do not have an exclusive stop (since it is for authorized taxis). Therefore, once the transfer request has been made, you must coordinate with the driver, the collection area or meeting point.

Inside the building and near the international waiting room, on the third level, the GHL Hotel Aeropuerto Cali is located, with comfortable rooms, air-conditioned environment, free Wi-Fi and free parking for its guests. Reception open 24 hours and space to store luggage.

It has an important gastronomic variety, handicrafts, souvenirs, convenience stores, duty free and other shops. In turn, it has VIP lounges to make your wait more comfortable. If your wait is very long, you can consider resting at the GHL Hotel, located on Level 3 of the terminal. Or look for availability in some nearby hotel . Keep in mind that although the airport is open 24 hours a day, most services such as restaurants, shops and VIP lounges are closed at dawn since they work during flight hours.

Emcali located in the Public Area, has chips (SIM cards) and cell phone accessories.

If your luggage or personal effects were lost during the trip or are damaged, you must make a claim at the counter of the respective airline. It is recommended to present the claim, in person, before leaving the airport. Said notification must occur no later than 24 hours after the arrival of the flight on which your luggage was checked (in the case of domestic flights) or within 7 days after the flight (in the case of international flights).

In case of detained or lost objects, or for general security issues within the Airport facilities, you should go to the customer service desks located on Floor 3 or call the Telephone: (572) 666 3026 Ext: 203.

The airport has ATMs of several banks, and exchange desks of Exchange Inter on both the first and second floors.

The airport has three parking areas: Central Parking System (tel. (2) 317- 8939136/316 4887376) operates the central parking lot and the Long Stay parking lot and Business Executive Services (tel. (2) 8819070 manages the parking lot on the side of the international terminal. In turn, the GHL Hotel has parking for its customers.

The agencies that operate are:
Aviatur tel (2) 6663336 – Local: 3213A
Carlson Wagonlit tel (2) 6663838 – Local: 3214C
BCD Travel tel (2) 6663366/67 – Local: 3214B
Expreso Viajes y Turismo tel: (2) 5311919 – Local: 3216

The Confandi drugstore is located in the international pier -Terminal 2 Local 234 Telephone:: 3164151536 –
Hours of operation: Monday to Saturday from 6:00 a.m. at 9:00 p.m. Sundays and holidays from 8:00 a.m. at 4:00 p.m.

Drogueria Aeropuerto is located at Local: 2324 2nd Floor. Phone: (2) 2705120

In turn, Boticair (tel +57 2 6663015) has pharmacy products, cosmetics, personal hygiene and related items for travel (available 24 hours).


Latest updates: October 13, 2022

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