FAQs
Bogota (BOG) airport

The most affordable option is to use the TransMilenio system. Take the free 16-14 (Airport) feeder bus on the first level of the terminal, which will take you to Portal El Dorado station. From there, you can transfer to the main TransMilenio routes that connect with downtown and other parts of the city. You must have a Tullave card, which can be purchased and reloaded at the customer service module located in Terminal 1.

Yes, app-based ride services operate at the airport. Since they do not have an exclusive official pickup area, passengers are usually picked up on the second floor (Departures) of the terminal. It is recommended to confirm the exact meeting point with your driver through the app's chat once you have requested the ride.

Yes, the airport provides free, unlimited Wi-Fi under the network name "Aeropuerto_El_Dorado". You only need to complete a brief registration to enjoy unlimited internet access throughout Terminals 1 and 2.

In the public areas on the first and second levels of Terminal 1, you will find stores and kiosks operated by providers such as Claro, Movistar, and Tigo. There you can purchase a SIM card and activate prepaid data packages for tourists by presenting your passport or another valid identification document.

A free shuttle bus connects the two terminals. The service operates daily from 4:00 am to 12:00 am, with buses running approximately every 20 minutes. Shuttle stops are clearly marked on the first level of both terminals.

El Dorado Airport offers a wide variety of restaurants and shops that are open 24 hours a day. For added comfort, you can access 24-hour lounges such as El Dorado Lounge or book rooms by the hour at Wait N' Rest (international area) or Sleep Oasis (public area). Keep in mind that the temperature inside the terminal drops during the night, so bringing a light jacket or warm clothing is recommended.

If you lose an item within the airport facilities, visit the Lost and Found office located on the first floor of Terminal 1, next to Gate 1. It is open from 6:00 am to 10:00 pm. If you left the item on the aircraft, you should contact your airline directly.

Yes, luggage storage is available 24 hours a day. The offices are located on the first floor of Terminal 1, in the public hall near Exit 11, and opposite Gate 2 in Terminal 2.

The airport has currency exchange offices (such as Globo Cambio) that operate 24 hours a day in the international arrivals and departures areas of Terminal 1. There is also an extensive network of ATMs from several banks located throughout Levels 1 and 2 of the public terminal.