FAQs at Bogota (BOG) airport

Answers to the Frequently Asked Questions about Bogotá airport (BOG)

  Bogotá airport (BOG)

  What are the terminals, contact information and location?

  What are today's scheduled Departures flights?

  What are today's scheduled Arrivals flights?

  What are the car rental companies that are at the airport?

  What services, facilities and Lounges does the airport offer?

  What are the transportation services?

  Can I sleep at the airport and what hotels are there?

  What are the parking options?

  What airlines serve the airport?

  How to find cheap flights?

How can I get to downtown Bogota by public bus?

If you don't want to use a taxi or Uber, the best option to go from El Dorado airport to downtown Bogotá is the Transmilenio bus. Look for the “Alimentador” stop located in front of the main terminal (T1) or the Puente Aéreo (T2). This service is free of charge to the El Dorado Transmilenio Portal.

Are Uber or Cabify available?

Uber and Cabify are available at Bogotá Airport and are a safe option.
Rates from 7 usd in compact vehicles. Although there is currently no designated special zone, the collection zone is usually the left lane of the arrivals lane. In any case, for greater precision of the meeting point, it is suggested to coordinate with the driver, via the application

Is there free WiFi Internet access?

There is a free WiFi Internet access service in El Dorado. WiFi network: EldoradoFreeAirport.

Where to buy a SIM card?

On the second floor of El Dorado airport, there are several stores selling SIM cards with prepaid plans ideal for foreign visitors. The main cell phone companies in Colombia are Claro, Movistar and Tigo.

How to move between terminals?

The Bogotá airport has a satellite bus service to move free between Terminal 1 and Terminal Puente Aéreo (T2). Hours of Operation: 5:00 AM to 11:00 PM. Frequency: Every 20 minutes Stops: 1. T1: Gate 8, International Arrivals 2. T1: National Arrivals, Parking C 3. TC1: Cargo Terminal 1 4. CAC: Cargo Administrative Center 5. NEA: Civil Aeronautics Building 6. Carrera 103: Hangar Simón Bolívar 7. T2: Terminal Puente Aéreo

What to do in case of a long layover for connecting flight?

There are many shops and duty free (most operate from 4 or 6 am to 10 pm), restaurants, fast food and coffee shops (some available 24 hours). In turn, the airport has VIP lounges (some open 24 hours) and they are a great option for a connected flight, a canceled flight, an early morning check-in or for a breakfast, buffet lunch, snacks, drinks and a relaxed atmosphere for rest or work.

What to do in case of lost luggage or belongings?

If during your stay at El Dorado International Airport you lose any personal belongings, you should contact the lost property office at the telephone number (+571) 439 7070 Ext. 5112 or write to the email [email protected]. Opening hours are from Monday to Sunday from 6:00 a.m. to 10:00 p.m. You can also complete the contact form . In case of loss of checked luggage, contact your airline

Is there a luggage storage service?

El Dorado Airport has a luggage storage service in the public area of Terminal 1, first floor, available 24 hours. The rate for 12 hours ranges from 4 USD (15,000 Colombian pesos).
In turn, there are luggage carts in the collection area and it is a free self-service. You only pay a deposit (4,000 Colombian pesos) which is then returned when the cart is returned.

Does the airport have currency exchange and banking services?

El Dorado airport has 24-hour currency exchange services in Terminal 1 and ATMs of the main banks and networks (most of them in Terminal 1).

Where to go in case of a medical emergency?

In case you require medical attention, you can find 24-hour medical facilities on the second level of Terminal 1, both in the International Departures Hall (Airport Hospital) and in the Domestic Departures Hall (Red Cross).

Are there pharmacies?

In Terminal 1 you can find Droguería Colsubsidio from 4:00 a.m. to 9:00 p.m. and in Terminal 2 Droguería El Puente Aéreo from 5:00 a.m. to 8:00 p.m.


Worldwide situation. General considerations
The WHO (World Health Organization) announced the end of the Coronavirus health emergency on May 5, 2023. However because the virus is still in force, it is convenient to review some tips before boarding. See current country restrictions.
Due to the advancement of vaccination worldwide, documentation and testing restrictions have been eliminated in many countries. In fact, in several countries they no longer even ask for a vaccination certificate, but still, there are a few countries that request the vaccination certificate or the affidavit of health or some antigen test or RT-PCR.
Therefore it is always important to ask and arrange details with the airline and, if necessary, with the Bogotá airport (BOG) as well as, in the case of international flights, with the embassy or consulate near the final destination, and also with the countries involved for connecting flights, if any.
See current country restrictions.

Latest updates: September 17, 2022


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