FAQs
Bogota (BOG) airport

The most direct option is the TransMilenio system. You must take the free feeder route (16-14) from the terminal to the Portal El Dorado. From there, you can take the main route K86, which connects to key points in the city center. You will need a "Tullave" card, which you can purchase at the kiosk on the first floor of T1.

Yes, these services operate at the airport. The usual meeting point is on the second floor (departures). It is essential to coordinate the exact pickup spot with your driver through the app.

Yes, the airport offers free Wi-Fi access in one-hour sessions. When the time is up, you can reconnect to start a new session.

In the public area of Terminal 1, you will find kiosks from operators like Claro, Movistar, and Tigo, where you can buy a SIM card with data plans for tourists.

A free satellite bus connects Terminal 1 and Terminal 2 (Puente Aéreo). It operates from 5:00 am to 11:00 pm, with a frequency of approximately 20 minutes.

The airport has a wide range of shops, Duty-Free stores, restaurants, and cafés, many open 24/7. For greater comfort, you can access one of the VIP lounges (some open 24h) or book a room by the hour at the Air Rooms hotel, located inside the terminal.

For personal items lost in the facilities, go to the Lost and Found office on the second floor, opposite check-in counter 50. If your checked baggage is missing, you must contact your airline's counter directly.

Yes, there is a 24-hour luggage storage service. It is located in the public area on the first floor of Terminal 1.

Yes, the airport has currency exchange offices (some 24h), ATMs, and a bank branch in Terminal 1.