FAQs
Toronto
(YYZ) airport
Answers to the Frequently Asked Questions about Toronto Pearson International Airport (YYZ)
What are the terminals, contact information and location?
Which flights depart today?
Which flights arrive today?
Which car rental companies operate at the airport?
What services, facilities and lounges does the airport offer?
What are the transportation services?
Can I sleep at the airport and what hotels are there?
What are the parking options?
What accessibility services and facilities are available?
What airlines serve the airport?
Travel abroad? Get an eSIM
More Specific Frequently Asked Questions
The fastest and most efficient option is the Union Pearson Express (UP Express) train. It connects the airport with Union Station, in the heart of downtown Toronto, in just 25 minutes. The standard adult fare is $12.35 CAD, but it is reduced to $9.25 CAD if you use a PRESTO card or pay directly with a credit or debit card (contactless system).
You can purchase SIM cards and mobile plans at chatr Mobile shops. They are located in the international arrivals hall of Terminal 1 (6:00 am to 11:30 pm) and in the public area of Terminal 3, near the information desk (6:00 am to 11:00 pm).
Yes, the airport offers free and unlimited Wi-Fi. You need to select the "Toronto Pearson Public Wi-Fi" network and accept the terms of use. Additionally, there are free-to-use iPads in various rest areas near the boarding gates.
Transfers between Terminals 1 and 3 are free via the Terminal Link train. This service operates 24 hours a day with a frequency of every 4 to 8 minutes, also connecting to the economy car parks, Viscount station and the ALT and Sheraton Gateway hotels.
Pearson offers a wide range of duty-free shops, restaurants with local and international cuisine, lounges and children’s entertainment areas. You can also use the GoodLife Fitness gym in Terminal 1 or rest at the Sheraton Gateway hotel, which has direct access from Terminal 3.
International Currency Exchange (ICE) offices are available in both terminals. They offer a "Click & Collect" service, allowing you to reserve currency online and collect it at the airport without additional handling fees.
For items lost in the terminals or the internal train, you must complete the official online form or visit the office in Terminal 1 (between doors R and S). If you lost your passport, it will be handed over to the Canada Border Services Agency (CBSA). For issues with checked baggage, contact your airline directly.
Yes, Excess Baggage Company provides luggage storage. Their offices are located on the arrivals level of Terminal 1 (5:00 am to 11:00 pm) and on the check-in level of Terminal 3 (5:00 am to 10:00 pm).
Yes, DrugSmart Express vending machines are available 24 hours a day for basic items in both terminals. In addition, there is a full-service pharmacy, DrugSmart Pharmacy, on Level 2 of Terminal 1 (public area), open Monday to Friday from 8:00 am to 9:00 pm and weekends from 9:00 am to 7:00 pm.
Yes, you can use the Cell Phone Waiting Area on Network Road to wait free of charge for up to 45 minutes. The driver must remain in the vehicle at all times with the engine switched off. For quick drop-offs, you may briefly stop at the departures kerb of both terminals, but waiting is not permitted.
The airport has Level 2 charging stations. They are located on Level 4 of the Express Park (Terminal 1) and on Level 3 of the Daily Park (Terminal 3). Charging is free for users who pay the corresponding parking fee.
AERO, our 24/7 airport assistant.
Latest updates: September 24, 2026
Booking accommodation
General Information
Departures
Arrivals
Car Hire
Facilities and Lounges
Transportation
Overnight Stay
Parking
Disabled Passengers
Airlines
Travel abroad? Forget roaming! Activate your eSIM in minutes
Airports in Canada