FAQs
London (STN) airport

The fastest option is the Stansted Express train, which connects the airport with Liverpool Street station in around 47–50 minutes, with departures every 15 minutes. If you are looking for a more affordable option, National Express and Airport Bus Express coaches operate 24 hours a day and serve key locations such as Victoria, Stratford and King's Cross.

The designated pick-up point for Uber and other ride-hailing services is the Short Stay Car Park Orange (Row G). Follow the signs to the short-stay car parks from the terminal. Please note that drivers are not permitted to pick up passengers at the Express Set Down area in front of the terminal building.

Yes, the airport offers up to 4 hours of free Wi-Fi per device. To connect, select the network and follow the registration steps in your browser. Once the free time has been used, paid options are available for additional browsing.

SIM cards can be purchased at WHSmith stores located in both departures and arrivals. There are also automated SIM vending machines in the baggage reclaim area and in the international arrivals hall.

Yes, the left luggage service is operated by Excess Baggage Company and is located in the international arrivals area. Opening hours are from 6:00 am to 10:00 pm. Luggage cannot be stored outside these hours.

For items lost within the terminal or on airport shuttle buses, you must submit a claim via the official portal lostproperty.org. If you left something on board an aircraft, you should contact your airline directly.

Yes, you will find several currency exchange counters operated by ChangeGroup in both the departures and arrivals areas. In addition, there are cash machines throughout the terminal that accept most international cards.

Yes, the Boots chain has a large pharmacy located in the departures area (after security). There you can find over-the-counter medicines, toiletries and health-related products.