List of Airlines at (STM) airport

Azul Linhas Aéreas (Tel +55 93 3523 3287 - 7:00 am to 1:00 pm and from 3:30 pm to 9:30 pm)
Gol Linhas Aéreas (Tel +55 93 3522 3386 - 7:30 am to 5:30 pm and from 7:30 pm to 6:00 am)
LATAM (Tel +55 93 3523 9744 - Mondays through Fridays from 10:30 am to 3:30 pm)
MAP Linhas Aéreas (Tel +55 93 3529 0308 - Mondays through Fridays from 8:30 am to 5:30 pm, weekends from 8:30 am to 11:00 am and from 2:30 pm to 5:00 pm)

Many passengers do not know who to consult or make a claim to some doubts that arise before or after traveling, or any inconvenience that may occur. Listed below are topics that need to be consulted, coordinated or resolved directly with the airline.   Check in procedure   Documentation and visa required   Baggage weight limits, restricted and prohibited Items   Baggage and excess billing rates   Requirements for minors traveling alone or without parents   Special passengers needing prior coordination with the airline: people with disabilities, reduced mobility and pregnant women   Lost, delayed or damaged baggage reclaim   Possible flight's changes of date or cancellations   Confirmation of flight schedules (departures or arrivals)   Flight status report (for possible delays, cancellations, rescheduling)   In case your airline reschedules your flight, coordinate with the company for possible compensation, due to extra nights accomodation, food, flight connection lost, etc. Remember that it is always advisable to have a traveler's assistance insurance, in case the airline does not respond to any inconvenience that might happen (baggage lost or damaged, cancellation or flight delay, etc.)