FAQs
Shanghai (SHA) airport

The most efficient option is to use the Shanghai Metro. Lines 2 and 10 connect the airport with key locations such as People's Square and the Nanjing Road area. Please note that Line 2 only stops at Terminal 2, while Line 10 serves both terminals. The journey takes approximately 35 to 45 minutes.

You may use Metro Line 10, which connects both terminals in a journey of only 3 minutes (ticket required). There is also a free shuttle bus operating every 30 minutes between 6:00 am and 11:00 pm, linking the arrivals levels of both buildings.

Yes, the airport offers free Wi-Fi. If you do not have a Chinese phone number to receive the SMS code, you should look for the self-service Wi-Fi kiosks located throughout the terminals. There, you will need to scan your passport so the machine can print a ticket containing the username and password for access.

The most direct option is Airport Line 1, an express bus departing from Hongqiao Terminal 2 and reaching Pudong in approximately 60-80 minutes. Another alternative is Metro Line 2, which crosses the entire city before arriving at PVG in around 90 minutes.

There are left luggage offices available from 7:00 am to 8:30 pm in Terminal 1 (opposite Gate 5) and from 7:00 am to 11:00 pm in Terminal 2 (opposite Gate 1 on the arrivals level).

Yes, the Shanghai Hongqiao Airport Hotel is physically located inside Terminal 2, providing direct access to the check-in counters and the high-speed railway station.

Yes, both terminals feature cash machines from major banks such as Bank of China and ICBC that accept international cards (Visa, Mastercard). They are mainly located in the arrivals halls and in the transport centre.