FAQs at Santo Domingo (SDQ) airport

Santo Domingo airport has two terminals: – Terminal A (south): It is the oldest terminal and has three levels. Level 1 (Arrivals, car rental counters, baggage claim and parking) Level 2 (Departures, airline counters and gastronomic and shopping services) Level 3 (Restaurants, cafes and other services and facilities) – Terminal B (north): It is the most modern terminal (inaugurated in 2007) and has three levels. Level 1 (Arrivals, Baggage claim, car rental desks and parking.) Level 2 (Departures, VIP lounge, Club Cup and small Cruise Terminal) Level 3 (Shops and gastronomic and banking services.)

There is a door-to-door service to hotels and homes, specially designed for families or groups. See more . In case of being a solo traveler, the taxi or Uber is convenient. In case of using the Uber, you must coordinate with the driver the meeting area, since in the arrivals and departures area of ​​the terminals, they are exclusive areas for Taxis.

The airport offers free and free connection and to connect, you must select the “VINCI Airports wifi” network and open your Internet browser. Enter your email and select your country of residence. After accepting the Terms and Conditions, you will be connected.

It has a wide variety of shops, duty free as well as restaurants, fast food, bars and cafes. Both duty free and some gastronomic options remain open all night. In turn, the airport has VIP lounges and some are open 24 hours a day. The VIP lounges represent a great option for a long wait for a connecting flight, or a delayed flight, an early check-in in the morning or for a breakfast, buffet lunch, snacks, drinks and a relaxed atmosphere for rest or relaxation, or even for a work space.

For damage or loss of luggage you should contact your airline or go to their counter at the airport. In case of losing any belongings inside the terminals, you should contact the lost property section of the Airport:

Lost & Found Customer Service E-mail: [email protected]
Tel: 1-809-412-5888 Ext. 2225/2060 Second floor,

>Dominican Seal has two packing stations on the 2nd level, both in Terminal A and Terminal B.
Check-in counters area.
Monday to Sunday: 4:30 AM – 9:30 PM.
Tel .: 1-809-549-0149

The airport has banks and exchange houses, namely:
BANRESERVAS: Located on the 1st level of the passenger terminal. Passenger arrivals area
Monday to Friday: 9 am-5pm Saturday: 9 am-1pm Sunday: Closed
Airport: 1-809-549-0343 / 1-809-549-0660
Santo Domingo: 1-809-960-2121
BANCO POPULAR DOMINICANO: Located on the 1st level of the passenger terminal. Passenger arrivals area
Monday to Friday: 9 am-4pm Saturday: 9 am-1pm Sunday: Closed
Airport: 1-809-549-8997
Santo Domingo: 1-809-544-5555
BANRESERVAS / Exchange Agency: It has several exchange counters located at different points of the airport, both in departures and arrivals
Monday to Sunday: 24 hrs
Airport: 1-809-549-0343 / 1-809-549-0660
Santo Domingo: 1-809-960-2121
GLOBOCAMBIO: Several exchange booths located at different points of the airport, both in departures and arrivals
Monday to Sunday: 24 hrs
Tel. 1-829-200-8599

At the Santo Domingo airport you will find a primary care medical dispensary of the Ministry of Public Health of the Dominican Republic. For contact:
Ministry of Public Health.
Airport: 1-809-549-0049
Santo Domingo: 1-809-541-3121
E-mail: [email protected]
Located on the 1st level of the passenger terminal passenger arrivals area 24 hrs.

Inside the airport you can find the Carol Pharmacy, located on the 2nd level of the passenger terminal 24 hour check in counters area. Tel: 1-809-562-6767 – E-mail: [email protected]

The airport has bathrooms to be used by the family, they are more spacious, accessible and inside it has baby changers and a safety seat for children. In the bathrooms where there is no family bathroom, you will find baby changing rooms in the men’s and women’s bathrooms. In turn, it has a breastfeeding room, completely free.