FAQs
Santo Domingo (SDQ) airport

The airport has two main terminals connected to each other:

• Terminal A (South): This is the original terminal and consists of three levels handling arrivals, check-in, and boarding, mainly for international and regional flights.
• Terminal B (North): Opened in 2007, this is the more modern structure. It also has three levels and primarily serves U.S. and global network airlines.

There are several options for getting to downtown Santo Domingo (approximately 35–45 minutes):

• Private Transfer: The most convenient option for groups or families, with personalized pickup service. You can book your transfer here.
• Taxis: The official SICHALA taxi association operates 24 hours a day from Level 1.
• Uber: Available through the app, with pickups generally taking place in the parking areas.

Yes, the airport offers free and unlimited Wi-Fi. To access it, select the _VINCI Airports Wi-Fi network, complete the registration using your email address, and accept the terms and conditions on the welcome portal.

For extended layovers, you can access airport lounges in both terminals (the lounges in Terminal A operate 24 hours a day). You will also find a varied selection of dining options, including venues such as Air Bar, which remain open around the clock, as well as Duty Free shops for tax-free shopping.

The procedure depends on where the item was lost:

• Checked baggage: You should contact your airline directly at its airport counters or by phone.
• Items lost in the terminal: Go to the Lost & Found office on Level 2 of the North Terminal or write to [email protected] (administrative hours Monday through Friday).

Yes, luggage wrapping and protection stations are available in the check-in areas of both terminals. The service is available from early morning (4:00 am) to accommodate the day's first flights.

The airport has branches of Banreservas and Banco Popular in the arrivals area (Level 1). In addition, currency exchange offices such as Globocambio operate 24 hours a day, and ATMs are available at strategic locations throughout the airport.

A primary care medical clinic operated by the Ministry of Public Health is located on the first level (arrivals area) and is available 24 hours a day to assist passengers with medical emergencies.

Yes, Farmacia Carol is located on the second level, near the check-in area, and remains open 24 hours a day.

The airport has family restrooms equipped with baby changing stations and a free nursing room designed to provide privacy and comfort for mothers.