Jacksonville airport (JAX)

Jacksonville International Airport (JAX), inaugurated at its current location in 1968, serves as the premier commercial aviation gateway for Northeast Florida and Southeast Georgia. It connects the region to major nationwide hubs and offers scheduled international links to Canada and the Caribbean via legacy carriers and low-cost airlines.

Official Website: flyjacksonville.com

Telephone: +1 904 741 4902

Social Media:

Terminals

The airport operates through a single two-level passenger terminal connected airside beyond TSA security to two boarding concourses: Concourse A and Concourse C. A major infrastructure development is constructing a third concourse (Concourse B) to provide additional gate capacity and passenger amenities.

Annual Traffic (2024): 7.6 million passengers.

Information Points

The main customer information desk is situated in the central courtyard on the upper departures level before security screening (5:00 am to 6:00 pm). On the lower arrivals level, a Visitor Welcome Center operated by Visit Jacksonville serves passengers in baggage claim (9:00 am to 10:00 pm), assisted by roving airport ambassador volunteers.

 Location

The airport is located 21 km (13 miles) north of Downtown Jacksonville in Duval County, Florida, adjacent to the Interstate 95 corridor.

Car rental agencies

Car rental company counters are located on the lower level of the terminal building, conveniently situated next to baggage claim. Rental car pickups and returns are managed on the ground floor of the adjacent parking garage facility.

On-Airport Rental Agencies

• Alamo / National (6:00 am to 0:30 am)
• Avis (6:00 am to 1:00 am)
• Budget (6:00 am to 1:00 am)
• Dollar (6:00 am to 1:00 am)
• Enterprise (6:00 am to 0:30 am)
• Hertz (6:00 am to 1:00 am)
• Sixt (7:00 am to 1:00 am)
• Thrifty (6:00 am to 1:00 am)

Car Rental Requirements

Renters must present a valid driver's license, an accepted major credit card in the primary renter's name with sufficient available credit for security deposits, and a valid passport or government ID for international visitors. The standard minimum rental age is 21 years old, with young driver surcharges typically applicable to drivers under 25.

Parking services at Jacksonville airport (JAX)

The airport provides short-term and long-term parking options located directly adjacent to the terminal or linked via 24-hour complimentary shuttles.

Parking Facilities

• Hourly Garage: multi-level covered garage located directly next to the terminal, ideal for short visits, passenger drop-offs, and meet-and-greets. Connected via covered walkways.
• Daily Garage: covered parking structure adjacent to the terminal designed for multi-day travel.
• Daily Surface Lot: outdoor surface parking area facing the terminal building at economical daily rates.
• Economy Lots (1, 2, and 3): low-cost outdoor lots for long-term parking, connected to the terminal by free 24/7 shuttle buses running every 10 to 15 minutes (Economy Lots 2 and 3 operate as credit-card only facilities).
• Valet Parking: curbside drop-off service located along the upper departures roadway.

Important Details

• Grace Period: the first 30 minutes in the Hourly Garage are complimentary for visitors picking up arriving passengers.
• Free Waiting Lot: the Cell Phone Lot is a free waiting area located near the JAA Administration Building, allowing drivers to wait in their vehicles until arriving passengers are curbside with their luggage.
• Motorist Assistance: free vehicle support services including battery jump-starts, tire inflation, and car location assistance are available through parking management (+1 904 741 2277).

Check official parking rates and availability

Facilities for passengers with special needs

Jacksonville International Airport is fully equipped to accommodate passengers with reduced mobility and special needs in compliance with ADA standards.

Requesting Special Assistance

Travelers requiring wheelchair service, boarding assistance, or personalized escort should arrange requests directly with their operating airline at least 48 to 72 hours before flight departure. For assistance navigating security checkpoints, passengers can connect with TSA Cares (Tel: +1 855 787 2227).

Accessibility Infrastructure

The facility features step-free ramp access, multi-level elevators, wide ADA-compliant public restrooms, white courtesy telephones linked to customer assistance, and dedicated service animal relief areas.

Accessible Parking

Designated accessible parking spaces are positioned close to elevators and terminal walkways across all garages and surface lots. Vehicles fitted with specialized equipment (such as ramps or wheelchair lifts) or displaying a Florida Toll Exemption permit may qualify for parking fee waivers upon request at the exit gate.