Atlanta airport (ATL)

Hartsfield-Jackson Atlanta International Airport (ATL), opened on September 15, 1926, is the primary economic engine of the state of Georgia and the world's busiest airport by passenger traffic. Operating as a pivotal global connecting hub, it has held the world's passenger traffic leadership continuously since 1998 (with the exception of 2020). ATL provides an extensive domestic and international network, offering nonstop flights to major global gateways including London, Paris, Amsterdam, Frankfurt, Tokyo, Seoul, Mexico City, Bogotá, and Panama City, in addition to reaching virtually every domestic commercial airport across North America.

Official Website: atl.com

Phone: +1 (800) 897-1910 / +1 (404) 209-1700

Social Media:

Terminals

The airport complex operates 24 hours a day and consists of two main terminal complexes situated at opposite ends of the property, linked by a secure central spine that connects seven parallel linear concourses:

• Domestic Terminal: Located on the west side and divided into Domestic North and Domestic South for ticketing, check-in, and baggage claim. It features the central Main Atrium and provides direct secure access to Concourses T, A, B, C, and D.
• Maynard H. Jackson Jr. International Terminal: Located on the east side, handling international arrivals and departures and providing direct access to Concourses E and F.

To move between concourses and terminals post-security, passengers use The Plane Train, an automated underground people mover that travels between all concourses in approximately 5 minutes, supplemented by parallel pedestrian moving walkways. In the pre-security public area, free terminal shuttle buses run continuously between terminal curbsides. Learn more about terminal connections.

Annual Passenger Traffic (2024): 108.1 million passengers.

Information Desks

Customer service and information desks are located in the Domestic Terminal Atrium and in the international arrivals areas of Concourses E and F, with airport staff also stationed at Plane Train platforms. General information services are available Monday through Friday from 8:15 am to 5:00 pm.

Inside the concourses, travelers can also approach Airport Volunteers (identifiable by their green vests) for directions, flight status guidance, and ground transportation support. More information about customer service at ATL.

 Location

The airport is located in Clayton County, 10 miles (16 km) south of downtown Atlanta.

Parking services at Atlanta airport (ATL)

Atlanta Airport offers a comprehensive parking operation available 24 hours a day, providing covered garage and open-air surface parking options for both short-term visits and extended travel. Accessible stalls and electric vehicle (EV) charging ports are integrated across all facilities.

Parking Facilities

Domestic Terminal Facilities:

• Hourly Parking (North & South): Covered parking directly facing terminal entrances, recommended for passenger pick-ups and drop-offs.
• Daily Parking (North & South): Multi-level covered garages directly behind hourly parking, tailored for multi-day trips.
• Economy Parking: Open-air surface lots adjacent to the terminal parking structures, offering lower daily rates for long-term parking.
• ATL West Parking: Modern parking garage at 4199 SkyTrain Way, offering a 3- to 5-minute direct connection to the Domestic Terminal via the free automated ATL SkyTrain.

Parking access system and availability

International Terminal Facilities:

• International Hourly: Multi-level covered garage steps away from international ticketing and arrival curbs.
• International Park-Ride: Surface lot located on Maynard H. Jackson Jr. Blvd, connected to the terminal via a 5-minute complimentary shuttle service.

Remote Park-Ride (ATL Select):

• Located at 1800 Sullivan Road, providing covered, uncovered, and oversized parking with dedicated airport shuttle connections to both terminals.

Important Considerations

• Cell Phone Waiting Lot: Free waiting lot located near the South Terminal, enabling drivers to stage their vehicles until arriving travelers have retrieved their luggage. Drivers must remain attended inside their vehicles at all times.

Additional Services

• EV Charging: Electric vehicle charging points are installed in North & South Hourly, Daily, ATL West, International Hourly, and ATL Select.

More information about parking facilities

Facilities for passengers with special needs

Hartsfield-Jackson International Airport is built to provide barrier-free universal access, complying fully with all regulations established under the Americans with Disabilities Act (ADA).

Requesting Special Assistance

Wheelchairs and Escort Services: Airlines are legally responsible for coordinating wheelchair transport between curbside, gates, and aircraft. Passengers should request wheelchair accommodations through their airline at the time of flight booking or at least 48 hours prior to departure. Upon airport arrival, assistance can be requested at check-in desks or using airport courtesy phones.

Security Checkpoints: Travelers with disabilities or medical conditions can contact TSA Cares at least 72 hours before departure to coordinate checkpoint screening assistance.

Airport Accessibility and Infrastructure

Transit Systems: The automated Plane Train, ATL SkyTrain, and ground terminal shuttle buses are fully ADA-compliant, featuring level boarding, audible and visual announcements, and dedicated wheelchair tie-downs. All concourses feature accessible elevators, braille signage, and ADA-compliant family restrooms.

Wheelchair Charging Stations: Quick-charging stations for motorized wheelchairs and mobility scooters are installed at gate seating clusters across the concourses.

Service Animals

The airport maintains dedicated Service Animal Relief Areas (SARA) at convenient locations:

• Airside (Post-Security): Fully equipped indoor relief rooms located in every concourse (T, A, B, C, D, E, and F).
• Landside (Pre-Security): Outdoor grassy pet relief areas located adjacent to terminal arrival curbsides.

Hidden Disabilities and Sensory Facilities

Sunflower Program: ATL participates in the Hidden Disabilities Sunflower network. Passengers may obtain a sunflower lanyard at information desks to discreetly notify airport staff that they may require extra time or assistance.

Sensory Room: A specialized sensory room located in Concourse F provides quiet, low-stimulation environments with dimmable lighting and calming tactile items for passengers with autism or sensory processing needs.

Accessible Parking

All airport parking garages and surface lots provide clearly designated accessible parking stalls positioned closest to terminal pedestrian bridges and SkyTrain boarding stations. More information about accessibility assistance at ATL.