Jakarta airport (CGK)

Soekarno-Hatta International Airport (CGK), opened on 1 May 1985, is the main gateway to Indonesia and one of the most dynamic aviation hubs in Southeast Asia. Located in Tangerang, it serves the Greater Jakarta metropolitan area and operates as a strategic connection hub for international routes to destinations such as Singapore, Kuala Lumpur, Bangkok, Tokyo, Seoul, Hong Kong, Sydney, Dubai, Doha, Istanbul and Amsterdam, while also covering an extensive network of domestic flights throughout the archipelago.

Official Website: soekarnohatta.injourneyairports.id

Telephone: +62 21 5591 2648

Social media:

Terminals

The airport complex has three passenger terminals operating 24 hours a day. Connections between them and the airport railway station are provided by the Skytrain (Kalayang), a free automated transport system operating from 4:00 am to 12:00 am. Outside these hours, a complimentary shuttle bus service is available every 30 minutes.

• Terminal 1: Mainly dedicated to domestic flights operated by low-cost airlines.
• Terminal 2: Handles both domestic and international flights.
• Terminal 3: The most modern terminal, home to Garuda Indonesia and most international airlines and SkyTeam alliance members.

Annual traffic (2024): 54.8 million passengers.

Information Desks

Assistance counters are located throughout the arrivals and departures areas of all terminals. In addition, Terminals 2 and 3 feature dedicated tourist information desks providing advice to travellers between 5:00 am and 12:00 am.

 Location

The airport is located in the districts of Benda and Cengkareng, 20 km (12 miles) northwest of central Jakarta.

Parking services at Jakarta airport (CGK)

The airport complex offers several parking options managed by Angkasa Pura II. The system is mainly divided into two categories according to the length of stay:

Daily Parking (Parkir Harian)

Located next to each of the three terminals and intended for short stays. It includes designated areas for cars and motorcycles. Pedestrian access to the terminals is immediate.

Long-Term Parking (Parkir Inap)

Located in areas adjacent to Terminal 1, it is intended for stays of several days. To avoid confusion, drivers are advised to follow the signs for Parkir Inap when entering the airport complex.

Payment Methods

The payment system at all parking exit points is fully digitalised. Cash is not accepted at the control booths. Users must validate and pay for their parking time using local electronic payment cards (such as e-money, Flazz, TapCash or Brizzi) or authorised mobile payment applications before collecting their vehicle.

Facilities for passengers with special needs

Soekarno-Hatta International Airport has received recognition for its commitment to accessibility, including an award as Fasilitas Integrasi Moda Teramah Disabilitas (Most Disability-Friendly Transport Integration Facility) in 2024. The facilities are designed to be inclusive, although passengers requiring special assistance are advised to inform their airline before travelling in order to arrange the necessary services.

Accessibility Facilities and Services

Terminal 3: Has been particularly recognised for its inclusive design, which includes:

• Reserved parking spaces for passengers with disabilities.
• Visual and tactile signage throughout the terminal.
• Adapted ramps and lifts in all areas.
• Integration with accessible public transport services.

Terminal 2D: Features specific improvements for passengers with special needs, including:

• Jalur Braille: Guidance paths on the floor to assist visually impaired passengers with navigation.
• Adaptive lighting technology: Designed to inform passengers with hearing impairments about their assigned boarding gate through light signals.
• Mobility aids: Specialised equipment to support passengers with physical disabilities.

Assisted immigration counters: The airport provides manual immigration counters (All Indonesia) to assist elderly passengers, travellers without mobile phones, and those requiring special attention upon arrival from international flights.

Special assistance: If you require a wheelchair or assistance from check-in to the boarding gate, you should request it from your airline at least 48 hours in advance. Please note that passengers requiring special assistance cannot check in online and must present themselves at the airline's check-in counter.

Accessible toilets: All terminals are equipped with restroom facilities designed for passengers with reduced mobility.

The airport operator (InJourney) continues to work in collaboration with disability communities to ensure that the facilities remain relevant and comfortable for all passengers.