FAQs
Auckland (AKL) airport

The most efficient option is to take the AirportLink bus (orange) to Puhinui train station. From there, you can board a Southern or Eastern line train to Britomart station in the city centre. Please note that payment with an AT HOP card is mandatory. Another direct option is the express bus SkyDrive, which goes to SkyCity.

At the International Terminal, the pick-up area is outside gate 11. At the Domestic Terminal, you should go to lane 2 next to gate 2 (Zone A).

Yes, the airport offers free and unlimited Wi-Fi in both terminals. You simply need to select the official airport network on your device and follow the login instructions.

You can purchase tourist SIM cards at the One NZ and Spark stores located in the arrivals area of the International Terminal, immediately after exiting customs.

Yes. In the International Terminal, Secure Travel offers luggage storage on the ground floor from 4:30 am to 11:00 pm. For the Domestic Terminal, there are 24-hour self-service lockers available in car park R, located opposite the main building.

There is a free shuttle bus (Green Bus) connecting both terminals every 15 minutes between 5:00 am and 11:00 pm. You can also walk following the green line painted on the pavement; the journey takes approximately 10 minutes.

If you left something in the terminal public areas, you should contact the lost property office by emailing [email protected]. If the item was lost on board an aircraft, you should contact your airline directly.

Yes, ATMs are available throughout both terminals. Global Exchange currency exchange offices are located in the International Terminal, in both departures and arrivals areas, with opening hours covering all international flights.