Lounges, facilities and services at Wellington airport

Wellington Airport offers exclusive spaces designed for rest, comfort, and productivity, operated by Air New Zealand and Qantas. These lounges provide premium services for both domestic and international travellers.

Air New Zealand Domestic Koru Lounge

Location: Level 2 of the south-west pier, next to gates 13–17.

Opening hours: Available from one hour before the first flight until the departure of the last scheduled service.

Services: Buffet food, self-service bar, free Wi-Fi, workstations with printers and photocopiers, USB charging points, newspapers, television, and showers with toiletries.

Access: Koru members, Airpoints Gold or Elite, Air New Zealand business class passengers, first or business class passengers of Star Alliance partner airlines, and Star Alliance Gold members.

Air New Zealand International Koru Lounge

Location: International departures area, after customs and security (to the right of the Duty Free area).

Opening hours: Opens 90 minutes before international departures.

Services: Selection of light refreshments, bar, Wi-Fi, business facilities, television, and showers.

Access: Koru members, Airpoints Gold or Elite, Air New Zealand business class passengers, and Star Alliance Gold partners.

Air New Zealand Regional Koru Lounge

Location: Level 1, southern end of the terminal (before security screening).

Opening hours: Opens one hour before the first regional flight until the last departure.

Services: Buffet, bar, workstations, power outlets for electronic devices, Wi-Fi, and national newspapers.

Access: Koru members, Airpoints Gold or Elite, and Star Alliance Gold partners.

Qantas International Business Lounge

Location: International departures area, Level 1.

Opening hours: Opening hours are aligned with Qantas and partner flight departures.

Services: Dining menu, bar with wine and beer selection, showers, Wi-Fi, and international press.

Access: Qantas Platinum One, Platinum or Gold Frequent Flyer members, Qantas Club members, Qantas business class passengers, Emirates and Oneworld airline business class passengers, and Oneworld Emerald or Sapphire members.

The airport offers a wide range of retail services and facilities designed to enhance the passenger experience during their time in the terminal.

Financial services: ATMs are available on both levels. Currency exchange services are operated by Prosegur, with branches located in the international departures and arrivals areas.

Connectivity: Free unlimited Wi-Fi is available throughout the terminal. In addition, there are mobile phone service outlets where you can purchase SIM cards and local data plans.

Food and Drink

The food and beverage offering is varied and mainly located on the first floor and ground floor. It includes local and international restaurants, bars, fast-food chains and speciality cafés. Many outlets open from early morning to serve the first flights of the day.

Shopping

The international area features duty-free shops with a wide selection of perfumes, cosmetics, spirits and tobacco. In both the public and departure areas you will also find convenience stores, bookshops, clothing retailers, jewellery stores, electronics shops and souvenir outlets with typical New Zealand products.

Baggage

Left luggage: The baggage storage service is located on Level 0, next to baggage carousel 1. There are also self-service lockers available 24 hours a day on Level 1 of the multi-storey car park.

Lost property: If you have misplaced an item inside the terminal, you can contact the airport operations team or complete the online contact form. For items left onboard an aircraft, you must contact the relevant airline directly.

Other Services

The airport provides baby care rooms equipped with changing tables and feeding areas at key points throughout the terminal. There are also free public showers located on Level 1. For business travellers, the Wellington Airport Conference Centre, located on Level 2, offers modern meeting rooms and event spaces available for hire.