Lounges, facilities and services at Santiago de Chile airport

Arturo Merino Benítez Airport offers first-class infrastructure for passengers waiting for their flights, with a network of 12 VIP lounges strategically distributed across both terminals. These spaces provide comfort, connectivity, and exclusive services for both frequent travelers and those with access through international memberships or bank partnerships.

Terminal 1 (Domestic Flights)

Pacific Club VIP Lounge

Location: Gates B, second level, next to Gate B05.

Hours: Open 24 hours a day.

Services: Drinks and snacks, Wi-Fi, and charging facilities for electronic devices. Smart casual attire is required at all times.

Access: Priority Pass membership, as well as partnerships with bank credit cards (LoungeKey, Diners Club, among others). Maximum stay of 6 hours; free entry for children under 2 years old.

Terminal 2 (International Flights)

LATAM Lounge Santiago

Location: Central plaza area, fourth level.

Hours: The Premium lounge is open 24 hours a day; the Signature and WorldMember lounges operate from 5:00 am to midnight (until 1:00 am during daylight saving time).

Services: It is the largest airport lounge in South America, divided into three distinct spaces —Signature, Premium, and WorldMember— featuring hot and cold buffets, a bar, coworking areas, a TV room, and a children's area.

Access: The Signature lounge is reserved for LATAM international Business Class passengers and LATAM Pass Black Signature members; Premium is available to Premium Economy/Business passengers and LATAM Pass Black and Platinum members; and WorldMember is available to Santander WorldMember and WorldMember Limited cardholders. Eligible Delta passengers and passengers flying with partner Oneworld airlines also have access, depending on their travel class and status. The standard maximum stay is 3 hours, with exceptions for extended layovers.

Primeclass Pacifico Metrópolis Lounge

Location: Public area, arrivals area, first level.

Hours: From 7:00 am to 9:30 pm.

Services: Designed for passengers arriving in the country or connecting to another flight; a boarding pass is not required for entry.

Access: Through DragonPass, partnerships with Chilean banks (Falabella, Scotiabank, BCI, Itaú), passengers traveling in premium cabins with partner airlines, or direct purchase at the lounge.

Primeclass Pacifico Easter Island Lounge

Location: Gates C, first level.

Hours: Open 24 hours a day.

Services: Buffet, bar, coworking area, Wi-Fi, and showers. It is the largest of the Primeclass Pacifico lounges and features a design by Pininfarina.

Access: DragonPass, bank partnerships (Falabella, Scotiabank, BCI, Itaú), premium cabins on American Airlines, Copa, and Air Canada, or direct purchase (3-, 6-, or 9-hour passes).

Banco de Chile Lounge C

Location: Gates C, first level.

Hours: Open 24 hours a day.

Services: Buffet and relaxation area.

Access: Exclusive to Banco de Chile checking account holders.

Primeclass Pacifico Desert Lounge

Location: Gates D, third level.

Hours: Open 24 hours a day.

Services: Buffet, bar, coworking area, Wi-Fi, and showers.

Access: DragonPass, bank partnerships (Falabella, Scotiabank, BCI, Itaú), premium cabins on American Airlines, Copa, and Air Canada, or direct purchase.

Banco de Chile Lounge D

Location: Gates D, third level.

Hours: Open 24 hours a day.

Services: Buffet and relaxation area.

Access: Exclusive to Banco de Chile checking account holders.

Primeclass Pacifico Lakes Lounge

Location: Gates E, first level.

Hours: Open 24 hours a day.

Services: Buffet, bar, coworking area, Wi-Fi, and showers.

Access: DragonPass, bank partnerships (Falabella, Scotiabank, BCI, Itaú), premium cabins on American Airlines, Copa, and Air Canada, or direct purchase.

Banco de Chile Lounge E

Location: Gates E, first level.

Hours: Open 24 hours a day.

Services: Buffet and relaxation area.

Access: Exclusive to Banco de Chile checking account holders.

SkyTeam Lounge SCL

Location: Gates E, first level (accessible by elevator).

Hours: Open 24 hours a day.

Services: Hot and cold buffet with an empanada station, a bar featuring Chilean wines, showers, complimentary Wi-Fi, and views of the Andes Mountains.

Access: Exclusive to passengers on flights operated by or codeshared with SkyTeam airlines, SkyTeam Elite Plus members, and Priority Pass members flying with a SkyTeam airline. Maximum stay of 4 hours.

Primeclass Pacifico Patagonia Lounge

Location: Gates F, first level.

Hours: Open 24 hours a day.

Services: Buffet, bar, coworking area, Wi-Fi, and showers. It is the brand's newest lounge.

Access: DragonPass, bank partnerships (Falabella, Scotiabank, BCI, Itaú), premium cabins on American Airlines, Copa, and Air Canada, or direct purchase.

Banco de Chile Lounge F

Location: Gates F, first level.

Hours: Open 24 hours a day.

Services: Buffet and relaxation area.

Access: Exclusive to Banco de Chile checking account holders.

The airport offers a wide range of services designed to enhance the passenger experience while traveling through the terminals. Most of these services are available 24 hours a day.

Financial Services

The airport has bank branches (Banco de Chile and Banco Santander) and an extensive network of Redbanc ATMs distributed throughout all levels. For currency exchange, Afex and E-Exchange currency exchange offices have counters open 24 hours a day in the international arrivals and departures areas.

Connectivity

The airport provides free, unlimited Wi-Fi, with reconnection required every 30 minutes. To connect, select the "SCL Free Wi-Fi" network. In addition, multiple charging stations with USB ports and power outlets for mobile devices are available throughout the boarding gates.

Dining

The dining options are extensive and varied, ranging from full-service restaurants to fast-food outlets and specialty coffee shops. Terminal 1 offers options such as the healthy food chain Natoo, while Terminal 2 features establishments such as Chile Gourmet and dining terraces overlooking the airport apron. There are also establishments open 24 hours a day in the public areas and boarding zones of both terminals, including brands such as Starbucks, McDonald's, and Dunkin'.

Shopping and Duty Free

International passengers in Terminal 2 have access to extensive Duty Free (tax-free) shopping areas operated by Santiago Duty Free, available in both the departures and arrivals areas. Both terminals also feature shops selling Chilean handicrafts, leather goods, books, technology products, and a wide selection of Chilean wines. Pharmacies (Cruz Verde) are also located in the public hall of both terminals.

Baggage Services

• Luggage Storage: This service, operated by TrueStar, is available 24 hours a day. It is located on Level 3 of Terminal 2, in the public area.
• Baggage Protection: Plastic wrapping and luggage packing stations are available on Level 3 (Departures) of both terminals, near the check-in counters.
• Luggage Carts: Available free of charge in the parking areas, check-in areas, and baggage claim halls.

Lost and Found

If you have forgotten an item in the airport's public areas, boarding lounges, or restrooms (but not on board an aircraft), the airport concessionaire handles claims exclusively through a digital channel. You must complete the official lost and found form with a detailed description of your belongings.

Health and Emergencies

The airport has a First Aid Station staffed by healthcare professionals, located on Level 1 of Terminal 1 and available 24 hours a day for any medical emergency. Automated external defibrillators (AEDs) are also strategically distributed throughout the airport.

Other Special Services

• Chapel: Located on the second level of Terminal 1 and open for prayer and quiet reflection.
• Nursing Rooms: Private, specially equipped spaces for mothers in the boarding areas of both terminals.
• Dental Clinic: The airport has a specialized clinic for emergencies and dental treatments in Terminal 1.