Lounges, facilities and services at POA Airport

 Vip Lounges at Porto Alegre airport (POA)

  Which VIP lounges are at Porto Alegre airport (POA) and how to access them

Porto Alegre Airport offers exclusive lounges for passengers to relax. These lounges feature designs inspired by the culture and traditions of the state of Rio Grande do Sul, providing sophisticated and functional environments for both business and leisure travelers.

Ambaar Club (Domestic Departures)

This is the largest lounge, designed to provide comfort before domestic flights within Brazil.

Location: Domestic departures area (Airside), on the Mezzanine level, accessible near Gates 117 and 118.

Hours: Open 24 hours. Maximum stay: 4 hours.

Services: Buffet with hot and cold food, snacks, a wide selection of beverages (coffee, soft drinks, wine, and spirits), children's play area, private workstations, high-speed Wi-Fi, air conditioning, and flight information.

Access: Through Priority Pass, LoungeKey, or DragonPass memberships. Paid day passes are also available, subject to availability.

Ambaar Club (International Departures)

An exclusive lounge for passengers traveling to destinations outside Brazil, located beyond the security checkpoints.

Location: International departures area (Airside), on the third floor, after passport control and the Duty Free area, near Gates 101 and 102.

Hours: Open 24 hours. Maximum stay: 4 hours.

Services: Selected food options, a variety of beverages, relaxation areas with ergonomic furniture, Wi-Fi, and views of the apron.

Access: Priority Pass, LoungeKey, and DragonPass members. Entry can also be arranged by paying directly at the lounge reception.

W Premium Lounge

Location: On the right after passing through passport control and security.

Hours: Open 24 hours.

Services: Hot and cold food, fruit, snacks, alcoholic and non-alcoholic beverages, vegetarian options, Wi-Fi, air conditioning, flight information screens, charging stations, newspapers/magazines, and showers (for an additional fee).

Access: DragonPass membership. Children under 2 years old enter free of charge.

W Premium Lounge (International)

Location: After passing through security, head toward the boarding gates next to Dufry.

Hours: Daily from 10:00 am to 10:00 pm.

Services: Beverages, snacks, Wi-Fi, hot and cold food, air conditioning, newspapers and magazines, charging stations, baby-care facilities, and showers (for an additional fee).

Access: DragonPass membership.

 Facilities and other services

The airport offers a comprehensive range of services operated according to Fraport Brasil standards. Following its full rehabilitation, the terminal features a wide range of commercial and passenger assistance facilities, primarily distributed across the three levels of Terminal 1.

Wi-Fi: The airport offers free high-speed internet access throughout all public and boarding areas. To connect, passengers must select the airport's official network ("POA Airport Free"), with no registration required.

Financial Services: ATMs from the Banco24Horas network, as well as terminals operated by Banco do Brasil, Bradesco, and Santander, are available on Level 1 (Arrivals) and Level 2 (Departures). Currency exchange services are provided by Global Exchange, with service counters operating 24 hours a day in the international arrivals and departures areas.

Dining

The airport offers a variety of dining options, concentrated mainly in the Level 3 food court, with additional quick-service options in the boarding areas and public hall.

• 24-hour options: The airport provides around-the-clock food services through establishments such as Bella Gulla, Deltaexpresso, and specialty coffee shops in the arrivals area.
• Variety: Options include local cuisine featuring gaúcho traditions, international chains such as Casa do Pão de Queijo, McDonald's, and Subway, as well as craft beer bars.

Shopping and Stores

The commercial area includes a wide selection of convenience stores, fashion outlets, and regional products:

• Duty Free: Dufry stores operate in the international departures and arrivals areas. In the domestic sector, "Duty Paid" stores offer a selection of imported and domestic products.
• Regional Products: Local chocolate shops such as Lugano (originally from Gramado) and handicraft stores offering items representative of gaúcho culture are among the highlights.
• Convenience: Hudson outlets offer newspapers, books, and essential travel items.

Baggage Services

Luggage Storage: The luggage storage service is operated by StopCase. It is located on Level 1 (Arrivals), in the public area, and operates 24 hours a day with secure lockers and personalized assistance.

Luggage Wrapping: Protec Bag offers protective luggage wrapping services on Level 2 (Check-in), generally operating from 4:00 am until the departure of the last flight.

Lost and Found: The "Achados e Perdidos" office is managed by Fraport and is located on Level 2. Inquiries can be made in person or by email.
Contact: [email protected]

Health and Wellness

Pharmacy: The Panvel pharmacy has a location on Level 2 of the terminal, making it convenient to purchase medications and personal hygiene products.

Medical Station: The airport has a medical service for emergencies and first aid available 24 hours a day for passengers and airport users.

Other Services: Nursing rooms and changing tables are available throughout all levels, along with travel agencies and lottery kiosks in the public area of Level 2.