FAQs
Porto Alegre (POA) airport

The fastest option is the metro (Trensurb). To access it, take the Aeromóvel (a free light rail system) from the upper level of Terminal 1, which connects directly to the "Aeroporto" metro station. From there, trains to the "Mercado" station will take you to the historic downtown area in about 15 minutes.

The pickup area for ride-hailing services is located on Level 1 (Arrivals). Exit the terminal and cross to the central sidewalk, where you will find signs specifically marked "App-Based Transportation."

Yes, the airport offers free high-speed Wi-Fi throughout the terminal. Select the official network operated by Fraport Brasil and follow the steps for quick registration.

Direct buses operated by Citral depart from the bus parking area on Level 1. You can also arrange private or shared transfers at the Brocker Turismo or Turistur counters located in the arrivals hall.

Yes, StopCase offers a 24-hour luggage storage service. It is located on Level 1 (Arrivals), in the public area of the terminal.

Go to the Lost and Found (Achados e Perdidos) office on Level 2. If you are no longer at the airport, you can email [email protected] with a detailed description of the item.

Global Exchange currency exchange counters are open 24 hours a day in the international departures and arrivals areas. You will also find Banco24Horas ATMs and commercial banks on Levels 1 and 2.

The airport remains open 24 hours a day and is generally safe. However, most seats have armrests. For greater comfort, you can use the Ambaar Club lounges, which operate 24 hours a day, the private Comfort Zone cabins, or stay at the Novotel or Ibis hotels, located just a few steps away and offering complimentary shuttle service.