Where can I find general information, contact details and location of New Orleans airport (MSY)?

Details about terminals, statistics, general data, social media and airport location can be found at: https://www.airportsdata.net/airport-MSY/#datosgenerales

What facilities and services for passengers with reduced mobility are available at New Orleans airport (MSY)?

Accessibility services, special assistance and facilities for passengers with reduced mobility can be found at: https://www.airportsdata.net/airport-MSY/#pasajerosespeciales

New Orleans airport (MSY)

Content written by German Giudici .
Creator of the Aeropuertos del Mundo website network since 2007.

Location details, contact information, airlines, departure and arrival flight status, transportation, facilities and services, parking, special passenger amenities, nearby hotels and answers to passengers' frequently asked questions.

Passenger Guide

General Information

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Louis Armstrong New Orleans International Airport (MSY) is the primary commercial air gateway to the state of Louisiana. It connects the metropolitan area to more than 50 nonstop destinations through an extensive domestic flight network and scheduled international routes to Canada, the United Kingdom, and the Caribbean.

Official Website: flymsy.com

Telephone: +1 504 303 7500

Social Media:

Terminals

The airport operates a modern centralized three-level terminal open 24 hours a day, year-round. It features 35 departure gates across three interconnected concourses past the central security checkpoint: Concourse A, Concourse B, and Concourse C.

Annual Passenger Traffic (2025): 12.4 million passengers.

Information Points

The main Customer Service Desk is located on Level 1 (Baggage Claim area), between Doors 2 and 3, open daily from 8:00 am to 8:00 pm. Additionally, "MSY Krew" volunteer ambassadors assist travelers throughout the terminal building.

Location

The airport is located in the city of Kenner, Jefferson Parish, approximately 18 km (11 miles) west of downtown New Orleans.

See Map

Departures

Arrivals

Airlines

Facilities and Lounges

Overnight Stay

Transportation

Car Hire

Car rental agencies

Car rental customer counters and vehicles are based in the Consolidated Rental Car Facility, located on the south campus of the airport property. To reach the facility, the airport operates a free dedicated shuttle bus service running every 5 minutes, 24 hours a day, departing from Level 1 (Door 9, outer commercial curb next to the Long Term Garage). The shuttle ride takes approximately 15 minutes.

Parking

Parking services at New Orleans airport (MSY)

Louis Armstrong New Orleans Airport offers covered garages and surface parking options equipped with the Park Assist smart guidance system, featuring overhead red/green sensor lights indicating available parking stalls.

Parking Facilities

Short Term Parking Garage: multi-level structure connected to Level 3 (Check-in) via a covered skywalk. The first 30 minutes are complimentary; then USD 3.00 per each additional half-hour, up to a daily maximum of USD 26.00.
Long Term Parking Garage: covered garage with over 2,700 stalls located across from Arrivals. Rates: USD 4.00 for the first 30 minutes, USD 3.00 per additional half-hour, with a daily maximum of USD 22.00. EV charging stations are available on levels 1 and 2.
Surface Lot: outdoor parking adjacent to the terminal (685 stalls). First 30 minutes free; USD 3.00 every half-hour thereafter, up to a USD 20.00 daily maximum.
Park MSY Express Economy Garage (900 Airline Drive): budget-friendly option with free 24-hour terminal shuttle service and early Check 'N Fly baggage check. Rates: USD 4.00 for the first 30 minutes, USD 2.00 per additional half-hour, capped at USD 12.00 per day. Credit card payment only; EV charging stations located on level 1.
Valet Parking: drop-off available on the Departures ramp from 6:00 am to 12:00 am at a daily flat rate of USD 36.00 (credit card payment only).

Important Considerations

Disabled veterans displaying authorized license plates or state exemption credentials receive complimentary parking privileges upon exit.

View official parking rates and reservations

Disabled Passengers

Facilities for passengers with special needs

The airport terminal is built in strict compliance with ADA accessibility guidelines, ensuring step-free circulation and accessible facilities for travelers with disabilities and special needs.

Special Assistance Requests

Wheelchair support, boarding assistance, or escort services should be arranged with your airline at least 48 hours prior to flight departure. For specialized assistance and guidance through TSA security screening, travelers can reach out to TSA Cares at +1 855 787 2227.

Physical Accessibility

The facility provides level access, elevators connecting all levels, accessible family restrooms, an adult changing table located post-security in the family restroom next to Shake Shack, and visual flight paging on FIDS screens. Travelers with hearing impairments can dial 711 through the Louisiana Relay Service and request +1 504 303 7700.

Hidden Disabilities Sunflower Program

MSY participates in the international Hidden Disabilities Sunflower scheme. Passengers traveling with non-visible conditions (such as autism, dementia, chronic anxiety, or hearing loss) can collect a free sunflower lanyard or wristband at the Customer Service Desk (Level 1, between Doors 2 and 3) to discreetly indicate to staff that additional patience or help may be required.

Nursing Facilities

Dedicated Mother's Rooms are situated airside in Concourses A, B, and C, equipped with comfortable seating, a sink, changing counters, and electrical outlets.