FAQs
Santiago de los Caballeros (STI) airport

The most common and direct option is the official Taxis AIC service, available continuously outside the International Terminal, with fixed regulated fares and a journey of approximately 20 to 30 minutes to downtown. You can also request a ride through the Uber app or arrange private group transportation services. There are no regular urban bus routes connecting the airport directly with the city.

Yes, Uber operates normally at the airport. Once you collect your luggage and exit to the public arrivals area, you can request a ride through the app, which will indicate the designated pickup point outside the terminal. It is always recommended to verify the vehicle's license plate and model before getting in.

Yes, the airport offers free Wi-Fi internet access 24 hours a day, available in both the boarding areas and public halls.

In the arrivals area of the International Terminal, you will find kiosks and counters operated by the country's main telecommunications companies (such as Claro and Altice), where you can purchase prepaid SIM cards or activate eSIM data plans for tourists.

No, the airport does not have lockers, storage compartments, or a baggage storage service for security reasons. You must keep your belongings with you throughout your time in the terminal.

Yes, the terminal building operates continuously 24 hours a day, and passengers are allowed to spend the night in case of early-morning flights or cancellations. Resting options are basic (seats with fixed armrests), so warm clothing is recommended due to the constant air conditioning. The Turquesa Lounge (in the arrivals area) remains open throughout the night, and hotels with shuttle service are located just a few minutes from the airport.

If your checked baggage does not arrive or is damaged, you should file a claim immediately at your airline's baggage service counter in the baggage claim area before leaving the restricted area. If you lose personal belongings in the public areas or security checkpoints of the terminal, you should go to the Security and Lost and Found office or call +1 809 233 8000 (extensions 8001 / 8018) during administrative hours.

Yes, the terminal has a Banco de Reservas (Banreservas) branch, authorized currency exchange counters, and ATMs operated by Banreservas, Banco Popular, and Banco Santa Cruz, located in both the arrivals and departures areas.