ITOUpdated September 24, 2026

Lounges, facilities and services at Hilo airport

Hilo · United States

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Departures Arrivals
ITO · Lounges & services

VIP lounges at ITO

Which VIP lounges are at Hilo airport (ITO), where they are and how to get in. See also the airport guide for general information.

Lounges in the Departures Area

Hawaiian Airlines Premier Club

Location: Northwest corner of the departure lounge on the ground floor, below the Gate 6 area past TSA security.

Hours: Open according to Hawaiian Airlines scheduled departures.

Services: Air-conditioned seating, high-speed Wi-Fi, local Lion Coffee, assorted teas, soft drinks, light snacks, newspapers, and power charging outlets.

Access: Hawaiian Airlines Premier Club members, Pualani Platinum and Pualani Gold elite members, and same-day First Class passengers traveling on Hawaiian Airlines or Alaska Airlines. This lounge is not affiliated with Priority Pass, DragonPass, or LoungeKey.

Opening hours and access conditions can change at any time. Check with the lounge before you go.

Lounge access with Priority Pass

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Facilities and services

Hilo International Airport features an array of travel conveniences suited to its regional passenger volume:

Financial Services and Connectivity

  • ATMs: Located in the central terminal area prior to the TSA security checkpoint.
  • Wi-Fi: Complimentary wireless internet access is available throughout passenger terminal areas.

Dining

Grab-and-go food outlets, cafés, local Hawaiian dishes, fresh fruit, and cold beverages are available landside and airside near the gate areas.

Shopping and Souvenirs

Gift stores, newsstands, and traditional Hawaiian floral stands (such as Ah Lan's Lei Stand) offering handcrafted fresh flower leis and local jewelry.

Baggage Services

  • Baggage Carts: Available for rent in the baggage claim hall and along curbside Lobby 4.
  • Lost and Found: Managed by airport operations on the second level of the terminal. Due to security regulations, luggage lockers and left-luggage storage facilities are not available at the airport.

Additional Amenities

Accessible restrooms, family care facilities, and dedicated outdoor service animal relief areas.

How to get into a lounge

  1. Lounge membership: programs like Priority Pass give access to independent lounges in many airports, for an annual fee or per visit.
  2. Credit cards: some premium cards include lounge visits. Check whether your card covers the lounges at ITO and how many guests you can bring.
  3. Ticket or status: business and first class tickets, and frequent flyer status with an airline or its alliance, usually give access to the airline's lounges.
  4. Day pass: many lounges sell entry at the door when there is space. Prices and rules vary.

Long layover? See hotels and overnight stay. Need help moving around the airport? See special assistance at ITO.

Frequently asked questions

Can I use a lounge at Hilo airport (ITO) without a business class ticket?

Usually yes: many lounges accept lounge memberships such as Priority Pass, some premium credit cards, airline status or a paid day pass at the door. Each lounge sets its own rules, so check the conditions of the one you want to use.

German Giudici

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Creator of the Aeropuertos del Mundo website network since 2007.