BNEUpdated April 7, 2026

Frequently asked questions: Brisbane airport

Brisbane · Australia

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BNE · FAQs

Quick answers about Brisbane airport (BNE)

Questions about BNE

Answers to the questions travelers ask most about Brisbane airport (BNE). See also the airport guide for general information.

The fastest option is the Airtrain, which connects the airport with Brisbane city centre in 20 minutes and continues to the Gold Coast. You can also use shared transfer services from Con-x-ion or the 590 bus operated by Translink from the Skygate area.
Services such as Uber, DiDi, Ola and Sheba operate at the airport. At the Domestic Terminal, pick-up points are located at both ends of the Skywalk. At the International Terminal, the pick-up area is on Level 2, at the end of the building.
Yes, the airport offers free and unlimited Wi-Fi in both terminals. You need to select the “BNE Free Wi-Fi” network, complete a simple registration and accept the terms of use.
You can purchase SIM cards from providers such as Optus and Vodafone at convenience stores and phone shops located on Level 2 of the International Terminal (arrivals) and in the central area of the Domestic Terminal.
Yes, smart lockers from Smarte Carte are available 24 hours a day. They are located on Level 1 of the International Terminal (near the car park entrance) and outside the Domestic Terminal, close to the Qantas and Virgin Australia areas. A left-luggage service is also available in the Skygate area.
You can use the Terminal Transfer Bus, a free service that runs approximately every 10 minutes between 4:00 am and 1:30 am. Alternatively, the Airtrain offers transfers between terminals (usually for a fee, unless airline promotions apply).
For items lost in the terminals, you must complete the official online form. If you left something on board an aircraft, you should contact your airline directly.
Yes, the Brisbane Airport Medical Centre is located in the Skygate area for general and dental consultations. In addition, there are Airport Pharmacy outlets in both terminals where you can purchase medicines and personal care items.

More questions? Ask AERO, our 24/7 airport assistant.

German Giudici

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