FAQs
San Juan (SJU) airport

You can use the AMA (Metropolitan Bus Authority) buses. Routes T5 and D53 connect the airport with Isla Verde, Condado, and Old San Juan. Stops are located on the departures level of Terminals A, D, and E. Keep in mind that passengers with very bulky luggage may not be allowed to board.

Uber and Lyft services are available, and designated pickup areas are located on the upper level (Departures). At Terminal A, the pickup area is located in front of the main entrance. At Terminals B and C, go to the area near columns 16–19.

Yes, the airport offers free Wi-Fi through its official network in 1-hour sessions. Simply select the available network on your device and follow the connection steps on the welcome portal.

Yes, there is a luggage storage service located on the second level of Terminal D. It is an ideal option if you have a long layover and want to visit the city without carrying your luggage.

Yes, the San Juan Airport Hotel is located directly on the second level of Terminal D, providing easy walking access to the check-in counters and security areas.

Banco Popular de Puerto Rico has a branch on the arrivals level that offers full banking services. In addition, ATMs are available throughout all terminals.

For items lost in common areas, contact the Puerto Rico Police office in Terminal E (Level 1), or email [email protected]. If you left something on board an aircraft, you should contact your airline directly.

The airport has first-aid stations and automated external defibrillators (AEDs). Although there is no full-service pharmacy, convenience stores in the terminals sell basic over-the-counter (OTC) medications and personal hygiene products.