FAQs
Puerto Plata (POP) airport

Official taxis operated by the SICHOPALA association are available 24 hours a day outside the first level and offer fixed rates by destination (approximately 25 minutes to downtown Puerto Plata and between 15 and 30 minutes to Sosúa or Cabarete). As a more affordable alternative, you can walk approximately 10 minutes to the main road (Route 5) to catch the "guaguas" (local minibuses), which operate along the coastal corridor with frequent departures during the day.

Yes, Uber is available in the area. Due to local regulations governing licensed transportation services, it is recommended that you coordinate the exact meeting point through the app, as drivers usually pick up passengers in the general parking area to avoid interfering with access to the main entrance.

Yes, the airport offers free Wi-Fi access throughout all public areas and boarding lounges. Simply connect to the terminal's open network and follow the activation steps on the welcome screen.

No, the airport does not have lockers or a luggage storage service. You must keep your belongings under your supervision at all times while you are inside the terminal.

If your checked baggage does not arrive or is damaged, you should immediately contact your airline's service desk in the baggage claim area. For personal belongings left behind inside the terminal, go to the lost and found office on the second level or email [email protected].

Yes, the terminal has a Banreservas branch on the second level, open during daytime business hours and on Saturday mornings. You will also find ATMs and Globocambio currency exchange services in both the arrivals area and the general public area.

The terminal remains open 24 hours a day, and overnight stays are permitted upon presentation of your passport and boarding pass or flight ticket for the following day. However, there are no dedicated rest areas, the seats have fixed armrests, and dining establishments close overnight (between 10:00 PM and 6:00 AM), so it is recommended that you bring warm clothing and some food or stay overnight at a nearby hotel in Sosúa or Playa Dorada.

Yes, there are two lounges operated by Before Boarding: the Ámbar Lounge (in the departures area after the security checkpoint) and the Larimar Lounge (in the arrivals area, offering priority immigration processing). Both accept Priority Pass, LoungeKey, DragonPass, and Diners Club memberships, as well as direct payment at the entrance, although they close overnight once commercial flights have ended.