FAQs
Mumbai (BOM) airport

The fastest option is the Metro Line 3 (Aqua Line), which has underground stations integrated into both terminals and connects to key locations such as BKC, Dadar and Churchgate. You can also use the suburban railway network from the nearby stations of Vile Parle (for T1) or Andheri (for T2), although trains are often extremely crowded.

Both services operate at the airport. In Terminal 2, the pick-up point is located on Level P7 of the multi-storey car park. In Terminal 1, designated pick-up areas are located outside the arrivals area. Follow the signs for "App-based Taxis" after booking your ride.

A complimentary shuttle bus service connects both terminals 24 hours a day, with departures every 20–25 minutes. The journey takes approximately 20 minutes, depending on traffic conditions. Pick-up points are located at Arrivals Gate 2 in T1 and on Level P4 of the T2 car park.

To connect to the "#FreeWiFiByAirport" network, the system requires an OTP code. If you are unable to receive international SMS messages, visit the information kiosks or Wi-Fi assistance counters, where you can scan your passport and boarding pass to obtain a temporary access code.

You will find counters operated by providers such as Airtel and Jio in the arrivals areas of both terminals. You will need to present your passport, a photograph (sometimes taken on-site) and the address of your accommodation. Activation may take several hours.

Yes, the baggage storage service operates 24 hours a day. It is located on the departure ramp of Terminal 1 and on Level 1 of the P4 car park at Terminal 2. You can store your luggage for a few hours or several days, with charges based on weight and size.

Yes. Terminal 2 features reclining seats in the boarding areas (particularly near Gates 67 and 85). Please note that the air conditioning can be very cold and there is often considerable noise from announcements, so bringing warm clothing and earplugs is recommended. For greater comfort, you may use the Niranta Transit Hotel inside T2.

If you lose an item in the public areas, you should contact the Lost and Found office or complete the official online form. If the item was left on board the aircraft or concerns checked baggage, you should contact your airline directly.