Lounges, facilities and services at Bucaramanga - Palonegro airport

Bucaramanga Airport offers exclusive lounges designed to provide passengers with comfort before their flight, featuring relaxation areas, connectivity, and complimentary services.

Avianca VIP Lounge

Located on the second floor of the passenger terminal, across from Gate 5. It is open daily from 5:00 am to 9:00 pm. Amenities include air conditioning, snacks, beverages, Wi-Fi access, newspapers, and television. Access is available to Avianca Business Class passengers, Avianca LifeMiles members (Gold and Diamond), Star Alliance Gold frequent flyers, and holders of United Club, Air Canada Maple Leaf Club, or DragonPass memberships.

Harmony Lounge

Located on the first floor of the domestic departures area (after passing through the security checkpoint, turn left). It is open daily from 5:00 am to 10:00 pm. Guests may stay for up to 4 hours and enjoy air conditioning, workstations, beverages (including standard alcoholic drinks), Wi-Fi, television, and flight information displays. Access is available to Priority Pass, LoungeKey, and Diners Club members (domestic flights only; children under 12 are not permitted, and a dress code applies).

The Lounge Bucaramanga

Located on the first floor of the domestic departures area, next to Gate 5. It is open daily from 5:00 am to 10:00 pm. Guests may stay for up to 4 hours and enjoy air conditioning, workspaces, soft drinks, beverages, Wi-Fi, television, and newspapers. Access is available to Priority Pass, LoungeKey, and Diners Club members (domestic flights only; one child under 12 is admitted free of charge per eligible cardholder, and a dress code applies).

The airport offers a variety of commercial services and passenger amenities distributed across the two levels of the passenger terminal.

Financial Services

In the public area of the airport, you will find ATMs from several banks (including Bancolombia and Banco de Bogotá). There is also a currency exchange office located in the arrivals area, generally open from 4:30 am to 9:00 pm, covering the operating hours of the main domestic and international flights.

Connectivity

The terminal provides complimentary Wi-Fi access throughout the common areas and departure lounges, managed by the airport concessionaire.

Dining

Most dining options are located on the second floor, in the commercial area before the security checkpoints and within the departure lounges. Passengers can choose from restaurants serving traditional Santander cuisine, well-known coffee shop chains (such as Juan Valdez and Dunkin'), fast-food outlets, and confectionery shops.

Shopping

The airport features stores offering regional handicrafts, jewelry, clothing, travel accessories, traditional sweets (such as arequipe and obleas), and stationery items. Convenience stores are also available for last-minute purchases.

Baggage

Baggage Wrapping: A luggage wrapping service using protective plastic film is available on the second level, near the check-in counters.

Lost and Found: If you lose an item inside the terminal, you should visit the airport concessionaire's customer service desk. If the item was left on board the aircraft or your checked baggage has been damaged, you should contact your airline directly in the baggage claim area.

Other Services

The airport has a port health unit and a medical service available to handle basic passenger emergencies during the airport's operating hours. Postal and courier service offices are also located in the public area.