Lounges, facilities and services at DEL Airport

 Vip Lounges at New Delhi airport (DEL)

  Which VIP lounges are at New Delhi airport (DEL) and how to access them

New Delhi Airport offers a wide range of lounges across all its terminals, providing spaces for relaxation, dining and business services. Most of these lounges are operated by the Encalm network, which has standardised service quality throughout the airport.

Terminal 1

• Encalm Lounge: Located in the domestic departures area, accessible via Levels 4 and 5 of the boarding pier. It is open 24 hours a day and allows a maximum stay of 2 hours. Facilities include air conditioning, refreshments, Wi-Fi, newspapers and television. Access: Through Priority Pass, LoungeKey, DragonPass or Diners Club memberships, online booking, or direct payment at reception.

Terminal 2

• Encalm Lounge: Located on the Food Court level in the domestic departures area. Open 24 hours a day with a maximum stay of 2 hours. Facilities include shoe-shining services, Wi-Fi, snacks, drinks and computers. Access: For Priority Pass, LoungeKey, DragonPass and Diners Club members, or by paying at the entrance.

Terminal 3

As the main terminal, it houses the airport's most exclusive lounges, including options for both domestic and international flights:

International Area

• Encalm Privé: Located on Level 3 of International Departures. It is one of the airport's most luxurious lounges, designed specifically for first-class and business-class passengers. It offers gourmet dining, relaxation areas, a gym and business centres. Access: Premium-class passengers travelling with partner airlines.
• Encalm Lounge: Situated on Level 3 (Food Court area). Available 24 hours a day. Features include luggage storage, conference facilities and showers. Access: Priority Pass, LoungeKey and DragonPass memberships, or payment at the entrance.
• Encalm Lounge Arrivals: Located on the ground floor next to Arrivals Gate 4. Open 24 hours a day. Offers food and drinks, newspapers and Wi-Fi. Access: Priority Pass, LoungeKey and DragonPass memberships, or payment at the entrance.
• Air India Maharaja Lounge: Located on the mezzanine level above the duty-free area. Services include snacks, beverages, showers and internet access. Access: Air India and Star Alliance first-class or business-class passengers, as well as Star Alliance Gold members.

Domestic Area

• Air India Lounge: Located on the second floor beside the food court and open 24 hours a day. It offers a traditional atmosphere with modern amenities such as showers and a hot buffet. Access: Air India and Star Alliance first-class or business-class passengers, as well as Star Alliance Gold members.
• Encalm Lounge: Situated next to the mezzanine food court. Open 24 hours a day with a 2-hour limit. Offers Wi-Fi, massage services (at an additional charge) and a buffet area. Access: Priority Pass, LoungeKey, DragonPass and local banking partnerships.
• American Express The Centurion Lounge: Near Gate 2 on Level 4. Open 24 hours a day and offering an à la carte menu and premium beverages. Access: American Express Platinum and Centurion cardholders.

 Facilities and other services

The airport offers a wide range of facilities and services designed to provide passengers with comfort around the clock, making it one of the most comprehensive terminals in the region.

Financial Services

The airport features an extensive network of cash machines from various domestic and international banks in the arrivals and departures areas of all three terminals. There are also numerous currency exchange counters (including Thomas Cook and Encalm) operating continuously. In Terminal 3, banking advisory services and tax refund processing for foreign tourists are also available.

Connectivity and Business

Free Wi-Fi access is available throughout all terminals (network "GMR FREE WIFI"). For business travellers, the Business Centre, located in the connecting building between Terminal 3 and the multi-level car park, offers meeting rooms, printing services and workstations. There are also kiosks selling local SIM cards in the international arrivals halls.

Dining

The culinary offering is extensive and varied, ranging from international fast-food chains to traditional Indian restaurants. The greatest concentration of outlets is found in Terminal 3, where many establishments in the boarding area operate 24 hours a day. There are also cafés and bars strategically distributed throughout Terminals 1 and 2.

Shopping

In Terminal 3, passengers can access extensive Duty Free areas in both the international arrivals and departures sections. Similar shops are available in Terminal 1 (international flights only). The airport also features a wide selection of luxury boutiques, electronics shops, local handicrafts (ideal for souvenirs), bookshops, fashion stores and pharmacies.

Baggage

• Baggage storage: A left-luggage service is available 24 hours a day in the Terminal 3 connector building. It is ideal for transit passengers wishing to visit the city without carrying their bags.
• Baggage wrapping: Luggage protection stations are available in the check-in areas of all three terminals.
• Lost property: If you lose any belongings within the terminals, you can submit a claim via the official form or contact the airport by email at [email protected].

Other Services

• Drinking water fountains: Available in all terminals, close to the toilets.
• Health and Wellness: The airport has emergency medical clinics operated by Medanta, pharmacies and massage and spa centres (Encalm Spa) in the boarding areas.
• Family facilities: Children's play areas, nursing rooms and baby-changing facilities are available in all terminals.
• Prayer Areas: Dedicated prayer and meditation rooms are located throughout the boarding area of Terminal 3.
• Smoking Areas: Enclosed and ventilated spaces are available in the departure lounges of all three terminals.
• Showers: Available mainly inside the VIP lounges and in certain transit areas of Terminal 3.
• Flight simulator: "Aviator" in Terminal 3 (Food Court level), featuring a Boeing 737 simulator.