New Delhi airport

Location

The airport is located in Palam, 16 km (9.9 miles) south-west of central New Delhi.

The airport complex offers a variety of parking solutions operating 24 hours a day, ranging from short-term stays to long-term parking services and premium areas with enhanced security.

Multi-Level Car Park

Terminal 3 features a modern six-storey Multi-Level Car Park (MLCP), directly connected to the terminal via covered walkways and pedestrian bridges. This facility can accommodate more than 4,300 vehicles and uses an automated parking guidance system that displays available spaces in real time. It is equipped with CCTV surveillance, continuous patrols and emergency assistance services for minor mechanical problems.

General Parking

For Terminals 1 and 2, open-air parking areas are available within a short walking distance (between 50 and 100 metres) of the arrivals and departures zones. These areas are primarily intended for short stays, passenger drop-offs and pick-ups. As at T3, these zones include designated spaces for passengers with reduced mobility and dedicated sections for motorcycles and scooters.

Park & Fly

The Park & Fly service is designed for passengers wishing to leave their vehicles for several days or weeks. Conveniently located near Terminal 3, it offers several advantages:

• Security: 24-hour monitored surveillance and controlled access.
• Convenience: Complimentary shuttle transfers to the terminals.
• Additional services: Users may opt for vehicle washing and basic maintenance services while their car remains parked on the premises.

Valet Parking

Valet Parking facilities are available in the departures area of Terminal 3. This service allows passengers to hand over their vehicle directly at the kerbside to authorised staff, who then move it to a secure section within the MLCP. Upon return, the vehicle is delivered to the designated arrivals area.

To check the current rates and make advance reservations for specific services, you can visit the official parking section.

Indira Gandhi International Airport has a comprehensive assistance programme for passengers with reduced mobility (PRM), including elderly travellers, pregnant women, passengers with physical or sensory disabilities, and families travelling with infants.

Wheelchair Service

Airlines are directly responsible for providing wheelchair assistance. It is essential to request this service when booking your flight or at least 48 hours in advance. If you did not arrange it beforehand, you may go to your airline's PRM assistance desk upon arrival at the airport.

Alternatively, the airport offers Airport Kruz, a paid service providing manual and electric wheelchairs for any passenger who prefers not to walk long distances. Requests can be made at its counters inside the terminals.

Buggy Service (Electric Carts)

Free electric buggies are available in the boarding piers to transport PRM passengers to and from their departure gates, particularly within Terminal 3 and for connections between Terminals 2 and 3.

Priority Lanes and Counters

PRM passengers can use dedicated lanes at terminal entrances and security checkpoints to facilitate their passage:

• Terminal access: Terminal 1 (all gates), Terminal 2 (Gate 4), Terminal 3 (Gates 3 and 6).
• Security screening: Terminal 1 (all areas), Terminal 2 (Zone 2), Terminal 3 (Zone 0).
• Immigration: Dedicated PRM counters are available in Terminal 3.

Air India has introduced "Family Assistance" counters at the airport to assist families, elderly passengers and travellers requiring special assistance, helping with luggage, seat assignments and last-minute requests.

Reserved Parking

Designated parking spaces are available for passengers with disabilities:

• Terminal 1: First row of the car park.
• Terminal 3: Levels 1 and 2, near pillars A3-A4.

Facilities and Support Programmes

• Accessible toilets: Available in all three terminals and equipped with assistance call buttons.
• Lifts: Equipped with Braille keypads to assist visually impaired passengers.
• Hidden Disabilities Sunflower Programme: The airport participates in this international programme. Passengers with non-visible disabilities may request a sunflower lanyard to discreetly indicate that they may require additional support or more time during their journey. Airport staff are trained to recognise the symbol and provide assistance.
• Information desks: All information counters are accessible, and staff are trained to assist PRM passengers.
• Reserved seating: Waiting areas with higher seats and designated spaces are available throughout the terminals.

Important recommendation: Even if wheelchair assistance has been pre-booked, passengers are advised to arrive at the airport at least 2 hours before domestic flights (or 3 hours before international services) and immediately contact airline staff at the designated PRM counters, as peak periods may result in delays in the availability of assistance.