Special Assistance
Montpellier Airport ensures the necessary support for all passengers requiring special assistance, whether due to reduced mobility or travelling alone, guaranteeing a high-quality service from arrival at the terminal to boarding.
Passengers with Reduced Mobility (PRM)
Assistance for passengers with reduced mobility is provided under European regulations to ensure appropriate care and accessibility.
- Mandatory Notification: The need for assistance must be notified to the airline or travel agency at least 48 hours before the scheduled flight departure time.
- Call Points: The airport has help points conveniently located in front of car park P2 and in the check-in areas so passengers can request assistance upon arrival.
- Parking: Reserved parking spaces for persons with disabilities are available near the terminal entrances and exits, as well as near the help points.
Unaccompanied Minors
The Unaccompanied Minors (UM) service is intended for children travelling without an adult guardian and is provided by the airlines operating at the airport.
- Supervision: The minor is accompanied and supervised by airline staff from the check-in procedure, during the flight, and until they are handed over to the designated guardian at the destination.
- Procedure: Parents or legal guardians must remain at the airport until the plane has taken off, and only the designated and pre-identified person will be authorised to collect the child at the destination.
- Policies and Documentation: Minimum age requirements, fees, and necessary documentation vary significantly. It is essential to contact and arrange the service with the airline when making the booking or well in advance.
Assistance for Service Animals: If you are travelling with an assistance dog, you must inform your airline in advance, as special health and training documentation is required.
