Passenger guide - London-Stansted airport (STN)  9.1

Data, facilities and services, transportation, car rental, parking, staying overnight, disabled passengers, reviews and flight status.

London Stansted Airport, opened on August 7, 1943, is one of the busiest in the United Kingdom and is mostly used for low-cost flights. It operates with domestic and international destinations within Europe, Northern Africa, the Middle East and North America.

Official Website:
Number of Terminals - 1 - Open 24 hours a day. A free train service connects the different areas of the terminal.
Annual passenger traffic: More than 25.9 million passengers went through it in 2017.
Tel: +44 844 335 1803. The information booth, available around the clock, is located in the International Arrivals area.



The airport is located in Essex, 48 km (30 miles) to the northeast of London.

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Car rental counters are located in a separate building, connected to the terminal through complimentary shuttles every 10 minutes, 24 hours a day.

Alamo/Enterprise/National (Tel +44 127 968 2955 - 6:00 am to 0:00 am)
Avis/Budget (Tel +44 844 544 6027 - Mondays through Fridays from 6:30 am to 0:00 am, weekends from 6:30 am to 11:30 pm)
Europcar (Tel +44 371 384 3419 - 6:00 am to 1:00 am)
Firefly/Hertz (Tel +44 843 309 3071 - 6:30 am to 1:00 am)
Interrent (Tel +44 127 966 1347 - 8:00 am to 11:00 pm)
Sixt (Tel +44 127 966 1919 - 6:00 am to 11:00 pm)

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The airport has ATMs, currency exchange bureaus (4:00 am to 11:30 pm), mailboxes, internet kiosks and 4 hours of free Wi-Fi access. The United Business Centre is located in Endeavour House, a short distance away from the terminal, and has meeting rooms and secretarial services. The Escape Lounge is located in the International Departures area and opens from 4:00 am to 8:30 pm (until 7:00 pm on Saturdays); the maximum stay is 3 hours and it provides complimentary cold and hot buffet food, drinks, newspapers and magazines, Wi-Fi, air conditioning, TV (access with Priority Pass, DragonPass or Diners Club membership, through online booking or by paying at the door - £30.00).

Food and Drinks- Throughout the terminal you can find fast food outlets, restaurants, bars and cafés. Harris + Hoole, Pret and Starbucks, in the Departures Hall, open 24 hours a day.
Shopping- Duty-free shops in the Departures area, in addition to stores selling cosmetics, electronics, apparel, accessories, souvenirs, toys, jewellery, books, newspapers, magazines.
Baggage- Free trolleys in the terminal, car parks and the train and bus stations. Secure wrapping, luggage storage, porters and lost property office 24 hours a day in the International Arrivals area (Tel +44 330 223 0893).
Other Services- Chapels, baby care facilities, pharmacies.


Bus - Stops are located in front of the terminal and tickets can be purchased at a counter situated in the Arrivals Hall. National Express (Tel +44 871 781 8181) has numerous services from the enclosure: A6 - every 15 minutes to Paddington (58-98 min. journey; £13.00), stopping at Portman Square, Marble Arch, St. Johns Wood and Golders Green; A7 - to Victoria Station every 15 min. (75-100 min.; £12.00) via Waterloo and Southwark; A8 - to Liverpool Street, Whitechapel and Mile End every 20 min. (65-85 min.; £10.00); A9 - every 30 min. to Stratford (45-60 min.; £10.00); 727 - to Cambridge, Thetford, Norwich, Heathrow (90 min.; £18.00-31.20), Gatwick (3 hours and 10 min.; £20.00) and Brighton every 2 hours; 737 - to Oxford, Hemel Hempstead and High Wycombe with a frequency of 2 hours; 349/350 - they leave twice a day to Nottingham, Leicester and Liverpool; 777 - departs every 2 hours to Birmingham via Luton (80 min.; £17.60), Milton Keynes and Coventry; 250 - every 2 hours to Ipswich, Colchester and Heathrow.
There are also services from Airport Bus Express (Tel +44 127 968 1984) to London Bridge, Stratford and Victoria for £10.00, with frequencies of 30 min.

Train - The station is found directly below the terminal. The Stansted Express (Tel +44 345 600 7245) departs every 15 minutes between 5:30 am and 0:30 am to Liverpool Street (47 min. trip), with stops at Tottenham Hale and Stratford, where you can make connections to the city's metro system. Tickets have a cost of £17.00.
CrossCountry Trains (Tel +44 371 244 2389) provide transportation to Cambridgeshire and the Midlands, with connections to the North and Scotland. Destinations include Audley End, Cambridge, Ely, Peterborough, Leicester and Birmingham.

Taxi - The official operator is 24x7 Taxis (Tel +44 127 966 1111), with cabs around the clock and a desk in the International Arrivals Hall. In the domestic baggage reclaim area there are also courtesy phones to make reservations. The trip to downtown London takes around 1 hour and has a fare of £99.00.


The Radisson Blu Hotel London Stansted Airport (Tel +44 127 966 1012) and the Hampton by Hilton London Stansted Airport (Tel +44 127 970 1101) are connected to the terminal through covered walkways. Other alternatives, some of which operate shuttles for their guests, are: Holiday Inn Express London - Stansted Airport (Tel +44 127 968 0015), DeSalis Hotel (Tel +44 127 981 7821), Premier Inn London Stansted Airport (Tel +44 871 527 9352), Stansted Guest House (Tel +44 777 594 3601), High Trees B&B (Tel +44 127 987 1306), The Willows Guest House (Tel +44 127 987 4838), Stansted Airport Lodge (Tel +44 127 981 7821), The Green Man Boutique Hotel (Tel +44 127 924 8413).


Inside the grounds there are several short- and long-term areas, in addition to valet parking service next to the terminal. More information: Tel +44 808 169 7031. Rates and reservations

Short Stay - Spaces located next to the main building.
Mid Stay - Courtesy shuttle buses every 10 minutes. The first hour has no cost.
Long Stay - Car park connected to the terminal through free shuttles every 15 min.
JetParks - Economy lot with complimentary buses every 15 min., ideal for stays of 1 or 2 weeks.


Facilities include designated parking spaces, contrasting signage, reserved seating areas, adapted restrooms and telephones, accessible transportation systems, induction loops, access ramps, escalators and lifts. Inform your airline or travel agency about your particular needs at least 48 hours before your arrival. More information: Tel +44 844 335 1803.

Latest updates: March, 26, 2018
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